Paola Palmerin
Joliet,IL
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Old Navy
10.2022 - 04.2023
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Menards
04.2021 - 12.2021
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted customers in locating replacement items or issuing store credit, providing exceptional service during the return process.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
E-Commerce Personal Shopper
Walmart
10.2020 - 04.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintaining the cleanliness of the department before and after my shift, making sure that the cleaning list has been followed as directed
Manager
Burger King
05.2018 - 09.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-2020
Skills
- Cash handling
- Customer service
- Bilingual
- Reliable and responsible
- Goals and performance
- Multitasking and organization
- Data entry
- Cash register operation
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Old Navy
10.2022 - 04.2023
Cashier
Menards
04.2021 - 12.2021
E-Commerce Personal Shopper
Walmart
10.2020 - 04.2021
Manager
Burger King
05.2018 - 09.2020
High School Diploma -
Joliet Central High School