Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Palmerin

Joliet,IL

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Old Navy
10.2022 - 04.2023
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Cashier

Menards
04.2021 - 12.2021
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted customers in locating replacement items or issuing store credit, providing exceptional service during the return process.
  • Greeted customers entering store and responded promptly to customer needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

E-Commerce Personal Shopper

Walmart
10.2020 - 04.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Maintaining the cleanliness of the department before and after my shift, making sure that the cleaning list has been followed as directed

Manager

Burger King
05.2018 - 09.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Joliet Central High School
Joliet, IL
05-2020

Skills

  • Cash handling
  • Customer service
  • Bilingual
  • Reliable and responsible
  • Goals and performance
  • Multitasking and organization
  • Data entry
  • Cash register operation

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Old Navy
10.2022 - 04.2023

Cashier

Menards
04.2021 - 12.2021

E-Commerce Personal Shopper

Walmart
10.2020 - 04.2021

Manager

Burger King
05.2018 - 09.2020

High School Diploma -

Joliet Central High School

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Paola Palmerin