PAOLA MESA GARCIA
Salesforce Administrator
Chicago,IL
Summary
Mission-driven Salesforce Administrator with 6+ years of experience supporting teams, managing data, and improving operations. Skilled in customizing Salesforce, automating workflows, and training users to empower impact-focused teams. Passionate about using technology to streamline processes, build partnerships, and deliver meaningful outcomes through compassionate, people-centered solutions.
Overview
10
10
years of professional experience
Work History
Salesforce Administrator & IT Manager
All Chicago Making Homelessness History
Chicago, IL
02.2024 - Current
- Collaborated with internal teams and partner agencies to design and implement Salesforce solutions including automations, dashboards, and integrations that improved data accuracy, operational efficiency, and strategic reporting
- Helped design and build a Salesforce Experience Cloud site that enabled case managers to match Rapid Rehousing program participants with housing, significantly accelerating placements and improving inter-agency coordination and communication
- Served as the primary Salesforce Administrator for 60 internal users and 140 external users, overseeing user management, permissions, automations, data quality, and platform support
- Worked closely with internal and external stakeholders to uncover needs, simplify workflows, and build scalable Salesforce tools that improved speed, usability, and process efficiency
- Delivered onboarding and training programs with guides and workshops that increased user adoption and improved data quality
- Oversaw IT operations and vendor relationships, managed staff onboardings and offboardings from a tech standpoint, and supported multiple programs with reliable technology infrastructure and systems
Senior Salesforce Coordinator
All Chicago Making Homelessness History
Chicago, IL
08.2022 - 02.2025
- Executed Salesforce admin tasks such as creating custom objects, fields, and page layouts to support program needs and system usability
- Managed user permissions and field-level security to protect sensitive data and support compliance standards
- Created user-facing documentation and delivered training during platform rollouts, improving adoption across teams
Expedited Housing Associate
All Chicago Making Homelessness History
09.2021 - 08.2022
- Facilitated housing placements for over 100 households during Accelerated Moving Events, coordinating across agencies, landlords, and internal teams
- Supported partner agencies working with Emergency Housing Voucher clients, offering guidance on process navigation and documentation
- Collaborated with the Salesforce Manager to test updates, provide user feedback, and improve system usability across Rapid Rehousing (RRH) program workflows
- Maintained accurate data through regular tracking, entry, and reporting in Salesforce and other systems, contributing to better reporting and accountability
Executive Assistant
Meredith Corporation
09.2017 - 09.2020
- Provided high-level administrative support to the Publisher and Account Directors, including scheduling, travel coordination, and expense reporting
- Collaborated on confidential product launches, maintaining discretion throughout planning and execution
- Created detailed advertising performance reports, supporting sales strategies with timely insights
- Streamlined conference planning and sponsorship logistics, ensuring smooth execution of client-facing events
- Brought creativity to client engagement strategies, reimagining traditional mailings to increase brand visibility and response rates
General Manager
IHSP Chicago Hostel
09.2015 - 01.2017
- Trained, led, and motivated a diverse team to deliver high-quality customer service and maintain daily operations
- Organized and facilitated monthly staff meetings to address hostel trends, guest feedback, and service improvements
- Implemented strategic rate adjustments, resulting in a 30 percent increase in revenue
- Conducted weekly maintenance inspections to ensure safety and uphold hospitality standards
- Managed inventory and supply purchasing efficiently, reducing costs by 10 percent without sacrificing quality
Education
Bachelor of Arts - Interdisciplinary Studies Emphasis in Translation
University of Puerto Rico
Rio Piedras Campus 05.2001 -
Skills
Salesforce Customization and Configuration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Administrator & IT Manager
All Chicago Making Homelessness History
02.2024 - Current
Senior Salesforce Coordinator
All Chicago Making Homelessness History
08.2022 - 02.2025
Expedited Housing Associate
All Chicago Making Homelessness History
09.2021 - 08.2022
Executive Assistant
Meredith Corporation
09.2017 - 09.2020
General Manager
IHSP Chicago Hostel
09.2015 - 01.2017
Bachelor of Arts - Interdisciplinary Studies Emphasis in Translation
University of Puerto Rico
05.2001 -
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