Summary
Overview
Work History
Education
Skills
Timeline
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Paola Jacqueline De La Piedra

Mokena,IL

Summary

Professional with strong background in customer interactions in service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Knowledgeable and dedicated extensive experience in various leading roles in the customer service and manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Preschool Teacher Aid

Regina Caeli Academy
08.2025 - Current
  • Assisting Teacher in a classical Catholic classroom setting, for homeschool children. Supporting the teacher in small group instruction, reinforcing lessons, behavior management and managing classroom logistics. Supervising students during lunch/recess. Collaborating with Instructional support, classroom management and prep, student supervision administrative tasks. Communicating with students, parents and staff

Inbound Problem Solve Process Guide/Training Ambassador

Amazon MDW2
04.2016 - 06.2025

Achieved streamlined inventory processing for warehouse receiving associates through effective problem-solving strategies across multiple MDW2 IXD process paths and departments. Enhanced training for new hires and area managers, resulting in improved problem-solving and receiving capabilities. Fostered career advancement for trainee associates into critical roles through dedicated mentorship. Improved workplace safety by conducting thorough social distancing audits with the safety team.

  • Trained team members on safety protocols and standard operating procedures.
  • Supported process optimization initiatives, enhancing workflow efficiency.

Teller

Orland Park currency exchange
01.2012 - 01.2016
  • Achieved seamless processing of monetary transactions, contributing to timely state title and license plate paperwork completion. Enhanced office productivity by managing bill payments and city sticker issuance. Cultivated positive customer experiences through dedicated service efforts.
  • Processed customer transactions efficiently and accurately.
  • Assisted clients with currency exchange inquiries and services.

Machine Operator

Landauer
01.2012 - 2012
  • Achieved seamless operation of multiple manual and automated machines, contributing to assembly line productivity. Enhanced machine reliability through proactive maintenance practices. Leveraged exceptional hand-eye coordination to execute tasks efficiently.

Fiber Optics assembler

K.V.II
01.2011
  • Handle a large variety of chemicals and testing equipment gages and microscopes computer programs. High quality control skills for glass fiber optics production. Database entry to maintain reading records of daily production. Splicing fiber glass to build military gyroscopes. Military antenna testing. Blue prints comprehension.

Administrator assistant

O.T Auto Sales
01.2011
  • Administrator assistant. Office management duties. Process client payments, finance contract, plates, Car Insurance. Performed daily business management duties. Receive and mail correspondence, transport vehicles to and from Manheim auction. Call customers to collect payments on a daily basis.

Connector Assembly

Andrew Corporation
01.2005 - 02.2009
  • Achieved improved production efficiency through effective operation of automated and manual machines. Enhanced quality control processes by analyzing and reworking returned equipment. Delivered consistent results in pressure testing, caliper readings, and power source evaluations. Streamlined database entry and SAP system usage for accurate production transaction management.
  • Participated in training sessions to stay up-to-date on industry standards and best practices for automotive assembly techniques.
  • Bolstered customer satisfaction levels by ensuring that only top-notch products were shipped out after passing stringent quality checks at each stage of the assembly process.

Customer Service Rep and Cashier

Target
01.2002 - 01.2003
  • Retail customer service cashier- Implemented new processes and systems for improving customer service satisfaction, maintained up-to-date knowledge of store policies regarding payments returns and exchanges. Processing and handling cash credit card processing payments

Education

High School -

D.D Eisenhower H.S
Blue Island, IL
01-2000

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Moraine Valley Community College
Palos Heights, IL

Skills

  • Excellent communication skills, Bilingual-fluent in both English and Spanish, Effective solution development experience, Fast learner with a wide range of practical skills, Enthusiastic developer of good relations with co-workers, Energetic work attitude Customer service oriented, Proficient training skills, Strong manufacturing experience and problem solving

Timeline

Preschool Teacher Aid

Regina Caeli Academy
08.2025 - Current

Inbound Problem Solve Process Guide/Training Ambassador

Amazon MDW2
04.2016 - 06.2025

Teller

Orland Park currency exchange
01.2012 - 01.2016

Machine Operator

Landauer
01.2012 - 2012

Fiber Optics assembler

K.V.II
01.2011

Administrator assistant

O.T Auto Sales
01.2011

Connector Assembly

Andrew Corporation
01.2005 - 02.2009

Customer Service Rep and Cashier

Target
01.2002 - 01.2003

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Moraine Valley Community College

High School -

D.D Eisenhower H.S
Paola Jacqueline De La Piedra