Pamela Reger
Villa Park
Summary
Business professional possessing outstanding work ethic and dedication to increasing productivity, efficiency, and profitability. Seeking position with a progressive company that will enable me to utilize my management and organizational skills.
Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives.
Overview
27
27
years of professional experience
Work History
Associate Director Logistics
MiSUMi USA, Inc.
07.2012 - Current
- Oversee distribution and light manufacturing operations for 2 facilities shipping over 25k orders monthly to North and South America.
- Improved productivity by 83% over a 2-year period by creating 7S, Kaizen, and lean programs while simultaneously reducing quality claims by 26%.
- Reduced shipment delays from 10% to 0 thus improving delivery time to the customers.
- Extended hours for same day shipments of stock from 2:00pm to 6:00pm allowing for an increase of 65% in same day shipments to customers.
- Project manager of infrastructure teams for introduction of new ERP system.
- Partnered with IT and Planning departments to create labor management tracking system which allowed for accurate tracking of daily workload. This in turn has led to a 9% improvement in picking turns, and a 15% improvement in stock receiving.
- Led strategic initiatives to enhance operational efficiency and drive organizational growth.
- Developed and implemented performance metrics to measure team effectiveness and improve outcomes.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Collaborated with cross-functional teams to align departmental goals with overall business strategy.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Managed budgets and resources, ensuring optimal allocation for project success.
- Conducted regular assessments of operational processes, recommending improvements for enhanced productivity.
- Led teams of up to [Number] personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
ICT USA, Inc.
01.2011 - 01.2012
- Manage operations for ecommerce and manufacturing divisions of RYO business
- Project manager for website enhancement which increased business by 17%.
- Improved inventory management system which decreased out of stock ratio by 31%
- Introduced automation system which decreased labor costs by 38%
- Streamlined processes to enhance operational efficiency and reduce costs.
- Oversaw budget management, ensuring alignment with financial targets and resource allocation.
- Developed and implemented performance metrics to monitor team productivity.
Senior Manager Logistics
MiSUMi USA, Inc.
01.2004 - 01.2011
- Manage a direct staff of 16 individuals including 2 supervisors and 1 assistant manager responsible for daily warehouse operations and international logistics.
- Project manager for capacity improvement project which more than doubled stock capacity from 18,500 to 39,000 and improved delivery times to customers.
- Initiated barcode scanning project and partnered with IT to develop WMS which increased warehouse operational efficiency by 30% and reduced quality claims by 28%.
- Developed warehouse KPI for picking (99.99% accuracy), order processing (99.99% accuracy) and inventory control (99.45% accuracy).
- Project manager for new warehouse facility in California.
- Responsible for international logistics projects including duty drawback program and HTS database creation which were initiated to improve transit times and reduce costs.
- Project manager for warehouse move. Successfully completed this project on time and within budget with no interruption in service to customers.
- Led cross-functional teams to enhance operational efficiency and drive process improvements.
- Developed strategic initiatives to optimize supply chain management and reduce costs.
- Mentored junior managers, fostering professional growth and leadership skills.
- Streamlined workflow processes, resulting in improved turnaround times for project delivery.
- Spearheaded vendor relationship management to strengthen partnerships and negotiate favorable terms.
Warehouse Manager
Promac, Inc.
01.1999 - 01.2004
- Managed a direct staff of 14 individuals responsible for warehouse pick/pack/production operations which ships up to 20,000 packages/day
- Improved and monitored procedures across all warehouse functions, which contributed to a 22 point increase in inventory accuracy over a two year time period
- Negotiated a 10% decrease in temporary labor costs with outside agencies and created an on demand workforce with higher discounts for volume usage
- Initiated and partnered with the IT department in the development of barcode technology programs to improve efficiencies in all warehouse departments
- Created quality control standards that contributed to order efficiency and a 2% increase in order accuracy
- Developed employee recognition program, which led to increased motivation and improvement in the environment through teamwork
- Oversaw daily warehouse operations ensuring efficiency and safety compliance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices in warehouse procedures and safety protocols.
- Coordinated logistics for inbound and outbound shipments, enhancing timely deliveries.
- Analyzed workflow processes, identifying areas for continuous improvement and cost reduction.
- Developed training programs to enhance employee skills, boosting overall team performance.
- Managed vendor relationships to ensure quality supplies and services aligned with operational goals.
Education
Associates of Science -
College of DuPage
Glen Ellyn, ILSkills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Team collaboration and leadership
- Process improvement
- Operations management
- Critical thinking
- Work Planning and Prioritization
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Associate Director Logistics
MiSUMi USA, Inc.
07.2012 - Current
General Manager
ICT USA, Inc.
01.2011 - 01.2012
Senior Manager Logistics
MiSUMi USA, Inc.
01.2004 - 01.2011
Warehouse Manager
Promac, Inc.
01.1999 - 01.2004
Associates of Science -
College of DuPage
OTHER
- 1991-2012 Program Coordinator – National Wildlife Rehabilitators Association Responsible for the annual meeting, booking all presenters, scheduling program activities including workshops, coordinating fund-raising and putting together conference printed material for more than 500 attendees each year.
- 2009-Present Consultant Worked with 2 companies as a consultant to help improve warehouse space utilization and operational efficiency and to increase quality process of daily order processing.
- References furnished upon request
Yearly Best Team Award - 2015
Annual team award for significant contributions to the company.