Pamela Munoz
Chicago Heights
Summary
Dedicated Family Services Coordinator with over three years of experience in non-profit organizations, thriving in fast-paced environments and embracing change. Proven ability to connect with diverse populations and advocate for those in need, fostering positive community impact. Committed to driving meaningful change and serving as a voice for the voiceless, ensuring every individual receives the support they deserve. Eager to leverage skills and passion to enhance community outreach and service initiatives.
Overview
4
4
years of professional experience
Work History
Family Services Coordinator
Ronald McDonald House Charities Chicaland Northwest Indiana
08.2025 - Current
- Guide social workers through eligibility process to ensure access to program services.
- Oversee facility operations and coordinate on-site volunteers.
- Serve as the first point of contact by managing phones and responding questions and needs.
- Ensure the facility is safe, welcoming, and comfortable for families.
- Provide compassionate support to help families feel at home during difficult times.
Program Coordinator
Metropolitan Family Services
01.2025 - 07.2025
- Deliver program coordination for six non-profits.
- Conducted site visits to maintain quality standards and compliance.
- Facilitate training.
- Build strong partnerships with community organizations and manage volunteer engagement.
Program Coordinator
Illinois Coalition for Immigrant and Refugee Rights
01.2023 - 12.2024
- Coordinated training for 10 non-profits, increasing operational efficiency and impact.
- Delivered Salesforce trainings to enhance data management and reporting.
- Facilitated partner meetings to foster collaboration and strengthen strategic relationships.
- Conducted site visits to ensure compliance with quality standards.
Environmental Services Worker
Christ Childrens Hospital
11.2021 - 08.2022
- Maintained a clean, safe and sanitary environments for patients, families, and staff.
- Supported infection-control procedures to ensure compliance with health standards.
- Assisted hospital teams by preparing patient rooms and common areas for use.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-2015
No Degree - Social Work
National Louis University
Chicago, IL06-2027
Skills
- Time Management
- Organizational Skills
- Communication Skills
- Family support
- Community resources
LANGUAGES
English
Spanish
Timeline
Family Services Coordinator
Ronald McDonald House Charities Chicaland Northwest Indiana
08.2025 - Current
Program Coordinator
Metropolitan Family Services
01.2025 - 07.2025
Program Coordinator
Illinois Coalition for Immigrant and Refugee Rights
01.2023 - 12.2024
Environmental Services Worker
Christ Childrens Hospital
11.2021 - 08.2022
High School Diploma -
Kelvyn Park High School
No Degree - Social Work
National Louis University