Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Pamela Munoz

Chicago Heights

Summary

Dedicated Family Services Coordinator with over three years of experience in non-profit organizations, thriving in fast-paced environments and embracing change. Proven ability to connect with diverse populations and advocate for those in need, fostering positive community impact. Committed to driving meaningful change and serving as a voice for the voiceless, ensuring every individual receives the support they deserve. Eager to leverage skills and passion to enhance community outreach and service initiatives.

Overview

4
4
years of professional experience

Work History

Family Services Coordinator

Ronald McDonald House Charities Chicaland Northwest Indiana
08.2025 - Current
  • Guide social workers through eligibility process to ensure access to program services.
  • Oversee facility operations and coordinate on-site volunteers.
  • Serve as the first point of contact by managing phones and responding questions and needs.
  • Ensure the facility is safe, welcoming, and comfortable for families.
  • Provide compassionate support to help families feel at home during difficult times.

Program Coordinator

Metropolitan Family Services
01.2025 - 07.2025
  • Deliver program coordination for six non-profits.
  • Conducted site visits to maintain quality standards and compliance.
  • Facilitate training.
  • Build strong partnerships with community organizations and manage volunteer engagement.

Program Coordinator

Illinois Coalition for Immigrant and Refugee Rights
01.2023 - 12.2024
  • Coordinated training for 10 non-profits, increasing operational efficiency and impact.
  • Delivered Salesforce trainings to enhance data management and reporting.
  • Facilitated partner meetings to foster collaboration and strengthen strategic relationships.
  • Conducted site visits to ensure compliance with quality standards.

Environmental Services Worker

Christ Childrens Hospital
11.2021 - 08.2022
  • Maintained a clean, safe and sanitary environments for patients, families, and staff.
  • Supported infection-control procedures to ensure compliance with health standards.
  • Assisted hospital teams by preparing patient rooms and common areas for use.

Education

High School Diploma -

Kelvyn Park High School
Chicago, IL
06-2015

No Degree - Social Work

National Louis University
Chicago, IL
06-2027

Skills

  • Time Management
  • Organizational Skills
  • Communication Skills
  • Family support
  • Community resources

LANGUAGES

English
Spanish

Timeline

Family Services Coordinator

Ronald McDonald House Charities Chicaland Northwest Indiana
08.2025 - Current

Program Coordinator

Metropolitan Family Services
01.2025 - 07.2025

Program Coordinator

Illinois Coalition for Immigrant and Refugee Rights
01.2023 - 12.2024

Environmental Services Worker

Christ Childrens Hospital
11.2021 - 08.2022

High School Diploma -

Kelvyn Park High School

No Degree - Social Work

National Louis University
Pamela Munoz