Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

PAMELA LIEFER

Evansville,Il

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Packer -warehouse

Zanders Sporting Goods
04.2023 - 04.2024
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained clean and organized work environment, promoting safety and productivity.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
  • Collaborated with shipping department to ensure accurate labeling and documentation for smooth transit processes.
  • Complied with company policies and industry regulations throughout all packing activities, promoting safe working environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.
  • Counted items to verify accuracy of orders.
  • Weighed packaged items to calculate total weight.

BILLING OFFICE

Red Bud Regional Hospital
11.2021 - 04.2023
  • Process Charges for Physician Clinic, Rural Health Clinic, ER Physician charges, Process Claim Resolutions and Denials, Enter Charges into system, Contact Patients with billing inquiries, Receive and Enter Payments, Register Patients, Checking / Verifying Insurance, Sent Emails and Faxes as needed.
  • Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
  • Strengthened client relationships with clear communication and timely resolution of billing concerns.
  • Safeguarded company reputation by maintaining strict confidentiality of sensitive client information.
  • Ensured timeliness of payments received through regularly scheduled follow-ups with customers who had outstanding balances.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.

SWITCHBOARD

Red Bud Regional Hospital
09.2021 - 11.2021
  • Answer and Direct phone calls to correct person, Greeted Visitors and provided Directions to departments, Screened Patients for COVID, Made announcements as requested by Administration over the Overhead Paging System, Utilized Postage Machine (Weighed/Stamped/Mailed Envelopes), Reconciled Money Boxes twice a day
  • Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
  • Provided exceptional customer service, addressing inquiries and providing company information as needed.
  • Increased productivity by effectively prioritizing tasks during peak call periods.
  • Collaborated with colleagues to implement new protocols for improved switchboard performance and caller satisfaction.
  • Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
  • Connected callers with appropriate professional, department, or business.
  • Received incoming calls and paged individuals and departments over PA system.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.

BILLING OFFICE

Red Bud Regional Hospital
11.2019 - 09.2021
  • Process Charges for Physcian Clinic, Rural Health Clinic, ER Physician charges, Process Claim Resolutions and Denials, Enter Charges into system, Contact Patients with billing inquiries, Receive and Enter Payments, Register Patients, Checking / Verifying Insurance, Sent Emails and Faxes as needed

HOUSEKEEPING

Red Bud Regional Hospital
03.2018 - 11.2019
  • Responsible for cleaning, mopping, waxing, emptying trash cans, and anything else that may need to be done in following areas of hospital: Surgery Dept of 2 rooms, Physician Clinics with6-8 rooms, Specialty Clinics 4 -6 rooms, Administration, Ground Floor, Patient Rooms, as well as any additional help that might be needed in other areas.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.

Meat Clerk

Schneider's Quality Meats
05.1997 - 03.2018
  • Take and Fill orders, Customer Service, Cashier
  • Enhanced customer satisfaction by providing knowledgeable and efficient service in meat department.
  • Collaborated with team members to achieve well-stocked, clean, and organized work environment.
  • Assisted customers with special requests and provided information on various cuts of meat, cooking techniques, and recipes.
  • Maintained sanitation standards within department by adhering to strict cleaning procedures and guidelines.
  • Used strong communication skills to address customer inquiries or concerns promptly and professionally.
  • Participated in ongoing training opportunities to enhance knowledge of meat products and improve job performance continuously.
  • Worked closely with supervisors to address any discrepancies found in inventory counts or order fulfillment processes immediately.
  • Restocked products based on available inventories and customer demands.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Handled cash and made change to process sales transactions for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.

Education

Gibault Catholic High School
Waterloo, IL

Skills

*Product Organization

*Ability to adapt to situations

*Excellent customer service

*Computer knowledge

*Perform under time restrain

*Preventive Maintenance

*Quality Control

*Work independent or team

Additional Information

I enjoy people of a wide diversity and look forward to each new day with what has in store. Have helped spouse on our farm all the years we have been together. Enjoy the outdoors,gardening,and our beloved pets.

References upon request.

Timeline

Packer -warehouse

Zanders Sporting Goods
04.2023 - 04.2024

BILLING OFFICE

Red Bud Regional Hospital
11.2021 - 04.2023

SWITCHBOARD

Red Bud Regional Hospital
09.2021 - 11.2021

BILLING OFFICE

Red Bud Regional Hospital
11.2019 - 09.2021

HOUSEKEEPING

Red Bud Regional Hospital
03.2018 - 11.2019

Meat Clerk

Schneider's Quality Meats
05.1997 - 03.2018

Gibault Catholic High School

Similar Profiles

CREATE PROFILE
PAMELA LIEFER