Pamela Johnson
Capron
Summary
Dynamic Branch Manager at Tower Loan with a proven track record in enhancing customer satisfaction and driving revenue growth. Expert in operations management and relationship building, I successfully streamlined loan processing, reducing approval times and boosting client acquisition. Committed to employee development, I foster a culture of excellence and performance.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
5
5
years of professional experience
Work History
Branch Manager
Tower Loan
10.2019 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials. Approving loans up to 15000.00
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Developed strategic plans for day-to-day financial operations.
Education
GED -
Bloomington High School
Bloomington, IL01-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship management
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Cash handling
- Staff supervision
- Training and development
- Sales management
- Staff development
- Staff training
- Sales professional
- Interviewing and hiring
- Account review
- Proficient in MS office
- Goals and performance
- Work prioritization
- Conflict resolution
- Client acquisition
- Documentation
- Friendly
- Banking
- Performance reviews
- Financial services
- Loan documentation
- Collections
- Loans
- Financial advising
- Financial analysis
- Accounts payable
- Bottom line loanmaster loan servicing
- Knowledge of equifax application engine
- Upselling and cross selling
- Dependable
- People-oriented
- Customer and vendor relations
Timeline
Branch Manager
Tower Loan
10.2019 - 03.2025
GED -
Bloomington High School
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