PAMELA HUDGENS
Marion
Summary
Highly organized and detail-oriented professional with extensive experience in claims processing, banking, and customer service. Proven ability to manage financial transactions, verify information, and ensure accuracy in various fast-paced environments. Adept at utilizing computer systems and committed to providing excellent service.
Overview
18
18
years of professional experience
Work History
Claims Processor
WPS Health Solutions
Marion
06.2018 - 01.2025
- Review claim submissions and verify information.
- Determine policy coverage and calculate claim amounts.
- Process claim payments.
- Place phone calls to health insurance companies to verify policy information.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Analyzed contracts and claim systems to apply appropriate benefit amounts.
- Managed workload to meet or exceed productivity and quality standards.
Teller/Customer Service Representative
First Southern Bank
Marion
04.2012 - 06.2018
- Cashed checks and disbursed money after verifying signatures, ensuring agreement between written and numerical amounts, and confirming sufficient account funds.
- Received checks and cash for deposit, verifying amounts and checking accuracy of deposit slips.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
- Ordered a supply of cash to meet daily needs.
- Prepared and verified cashier's checks.
- Carried out special services for customers, such as ordering bank cards and checks.
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Monitored bank vaults to ensure cash balances are correct.
Teller
Banterra Corp
Marion
10.2011 - 04.2012
- Cashed checks and disbursed money after verifying signatures, ensuring agreement between written and numerical amounts, and confirming sufficient account funds.
- Received checks and cash for deposit, verifying amounts and checking accuracy of deposit slips.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
- Ordered a supply of cash to meet daily needs.
- Prepared and verified cashier's checks.
- Carried out special services for customers, such as ordering bank cards and checks.
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Monitored bank vaults to ensure cash balances are correct.
Teller
The Bank of Marion
Marion
10.2008 - 10.2011
- Cashed checks and disbursed money after verifying signatures, ensuring agreement between written and numerical amounts, and confirming sufficient account funds.
- Received checks and cash for deposit, verifying amounts and checking accuracy of deposit slips.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
- Ordered a supply of cash to meet daily needs.
- Prepared and verified cashier's checks.
- Carried out special services for customers, such as ordering bank cards and checks.
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Monitored bank vaults to ensure cash balances are correct.
Cashier/Customer Service
Borowiak's IGA
Marion
09.2006 - 10.2008
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving complaints.
- Established or identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
- Answered customers' questions and provided information on procedures or policies.
- Processed merchandise returns and exchanges.
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
- Computed and recorded totals of transactions.
- Issued trading stamps and redeemed food stamps and coupons.
- Cashed checks for customers.
- Paid company bills by cash, vouchers, or checks.
Education
High School Diploma -
Marion High School
Marion, IL01.2007
Skills
- Computer Operation
- Data Entry
- 10 Key Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Windows
- Typing
- Cashiering
- Bookkeeping
- Calculating and determining the accuracy of financial data
- Administrative Experience
- Medical Billing
- Insurance Verification
- HIPAA
- Medical Terminology
- ICD-9
- ICD-10
- Documentation Review
- Assessments
- Written Communication
- Attention to Detail
- Reliability
Timeline
Claims Processor
WPS Health Solutions
06.2018 - 01.2025
Teller/Customer Service Representative
First Southern Bank
04.2012 - 06.2018
Teller
Banterra Corp
10.2011 - 04.2012
Teller
The Bank of Marion
10.2008 - 10.2011
Cashier/Customer Service
Borowiak's IGA
09.2006 - 10.2008
High School Diploma -
Marion High School
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