Pamela Flores

Jacksonville

Summary

Dynamic professional with a proven track record at Circle K, excelling in team collaboration and customer service. Skilled in food safety and inventory management, I effectively trained staff and optimized operations, resulting in reduced waste and enhanced customer satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Food Captain

Circle K

Jacksonville, IL

07.2024 - 05.2026

Supervised daily operations, ensuring compliance with safety and quality standards.
Trained team members on operational procedures and customer service best practices.
Implemented inventory management processes to optimize stock levels and reduce waste.
Coordinated scheduling to enhance staff efficiency during peak hours.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food inventory and supplies to prevent waste.
Monitored food preparation, production, and plating for quality control.

Cashier

Dunkin' Donuts Franchising

Zion, IL

04.2015 - 06.2020

Processed customer transactions efficiently using point-of-sale systems.
Maintained cleanliness and organization of the work area to enhance customer experience.
Assisted customers with menu inquiries and recommended products based on preferences.
Handled cash, credit, and mobile payments accurately while ensuring transaction security.

Customer Service Representative

New Zion Currency Exchange

Zion, IL

06.2020 - 05.2024

Assisted customers with questions about currency exchange services and procedures.
Processed foreign currency transactions with accuracy and speed.
Helped customers understand exchange rates and associated fees.
Maintained compliance with regulations for financial transactions.
Supported new staff with training on operational processes and systems.
Checked daily cash flow for accuracy in financial reporting.
Handled high-stress situations effectively while resolving disputes or conflicts with professionalism.
Addressed customer complaints with empathy, leading to increased loyalty and repeat business.
Worked with team members to create best practices for consistent customer service delivery.

Education

GED -

College of Lake County

Grayslake, IL

04-1996

Skills

Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities

Multitasking
Reliability
Team collaboration
Food safety
Cash handling
Food preparation