Pamela Ferrill
Glendale Heights
Summary
Dynamic Senior Customer Service Representative with Christianity Today International, recognized for maintaining a 97% customer satisfaction rate. Expert in complaint resolution and cross-functional collaboration, leveraging CRM software to enhance customer experience. Proven ability to foster relationships and exceed team goals through effective communication and teamwork.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative
Christianity Today International
01.2005 - 03.2025
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Collaborated with cross-functional teams, marketing and operations to develop new strategies for enhancing customer experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Maintained a 97% Customer Satisfaction rate over the last 5 years
Skills
- Customer support
- Complaint resolution
- Payment processing
- CRM software Zendesk
- Understanding customer needs
- Teamwork and collaboration
- Microsoft office
- Remote office availability
- Product knowledge
Timeline
Senior Customer Service Representative
Christianity Today International
01.2005 - 03.2025
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