Summary
Overview
Work History
Education
Skills
Certification
References
Highlights Qualifications
Languages
References
Timeline
Generic

Pamela Fernandez

Chicago

Summary

Dynamic Office Administrator and Customer Service Specialist with extensive experience at G14 Orchestra. Recognized for enhancing operational efficiency and elevating client satisfaction through effective problem resolution and cross-functional collaboration. Proficient in planning, coordination, and operating PA systems, contributing to seamless event execution. Aiming to leverage technical skills and administrative assertiveness to drive organizational success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Administrative Asst to President

G14 Orchestra
Chicago
01.2023 - Current
  • Orchestrated and carried out client gatherings.
  • Initiated projects aimed at improving customer service standards across departments.
  • Collaborated with staff members to ensure operational efficiency of the organization.

Professional Singer

PowerPlayFYI
Chicago
01.2010 - Current
  • Participated and performed in front of live audiences on television and as part of theater productions.
  • Played at many festivals and concerts over national tour.
  • Engaged in promotional activities such as interviews and photo shoots.

Lead Singer

Rhythm City
Chicago
01.1999 - 01.2017
  • Trained new singers in proper singing techniques and stage presence.
  • Participated and performed in front of live audiences on television and as part of theater productions.
  • Developed creative ways to engage the audience during performances.

Office Manager

Office of William "Dock Walls" for Governor of IL
Chicago
01.2010 - 12.2010
  • Responsible for the daily operation of the gubernatorial candidate's office, accounts payable/receivable.
  • Organized meetings, press conferences, and supervising weekly fundraisers.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Reservationist, Administrative Assistant

Harvest on Huron
Chicago
06.2002 - 02.2004
  • Hostess and front-of-house representative, set up a fine dining experience for patrons.
  • Private dining and event planning.
  • Accounts payable/receivable, cashier, controlled inventory, scheduling, payroll, product ordering
  • Researched and resolved customer issues.

Hostess, Administrative Assistant, Private Dining & Event Planning

Carnivale Restaurant
Chicago
  • Handled extensive phone lines, assisted the manager in administrative duties, and assisted in selling and planning private dining for small and large groups.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Education

University of Maryland - Journalism, broadcasting, music

University of Maryland
College Park, MD

Skills

  • Office administration
  • Cross-functional collaboration
  • Planning and coordination
  • Customer service
  • Results orientation
  • Interpersonal communication
  • Problem resolution
  • Technical proficiency
  • Operating PA systems

Certification

Real Estate License, 07/01/08

References

References upon request

Highlights Qualifications

Exceptional interpersonal and communication skills with a keen ability to multitask a variety of challenges and responsibilities in a fast paced environment.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Administrative Asst to President

G14 Orchestra
01.2023 - Current

Professional Singer

PowerPlayFYI
01.2010 - Current

Office Manager

Office of William "Dock Walls" for Governor of IL
01.2010 - 12.2010

Reservationist, Administrative Assistant

Harvest on Huron
06.2002 - 02.2004

Lead Singer

Rhythm City
01.1999 - 01.2017

Hostess, Administrative Assistant, Private Dining & Event Planning

Carnivale Restaurant

University of Maryland - Journalism, broadcasting, music

University of Maryland

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Pamela Fernandez