Pamela Davis
Chicago
Summary
Detail-oriented Hospitality Coordinator with expertise in inventory management and budgeting. Proven ability to enhance event coordination and elevate customer service standards. Dynamic event planner with extensive experience in managing operations and vendor relations. Skilled in staff training and implementing cost control measures, leading to improved service quality and guest satisfaction.
Overview
3
3
years of professional experience
Work History
HOspitality Coordinator, Decorator and Event Plann
RainbowpUSH
Chicago
10.2023 - Current
- managed supply inventory
- created a weekly and monthly budget for food, decorations and mobilization of guests
- managed clean up and set up for rooms
- served as project manager for maintenance
- recruited and managed volunteers for weekly breakfasts and lunch programs
- Oversaw inventory management for supplies and amenities in guest rooms.
- Trained new employees on company policies and customer service standards.
- Coordinated staff schedules to ensure adequate coverage and service quality.
- Managed daily operations of hotel front desk and guest services.
- Developed standard operating procedures for front desk operations.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
- Responded to guests, including email, telephone, and in-person inquiries.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Delegated work to staff, setting priorities and goals.
Education
Nursing Assistant Certification
South Suburban Commuinty College
South Holland , IllinoisSkills
- Inventory management
- Customer service
- Budgeting
- Event coordination
- Staff training
- Vendor relations
Timeline
HOspitality Coordinator, Decorator and Event Plann
RainbowpUSH
10.2023 - Current
Nursing Assistant Certification
South Suburban Commuinty College