Pamela Burse
Chicago,IL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager Behavioral Health Services
OSF LITTLE COMPANY OF MARY MEDICAL
08.2018 - Current
- Assists managers in clinical practice and development for behavioral health intake team managing both medical and administrative aspects of facility consulting with health care team to help diagnose and treat behavioral and emotional abnormalities in patients
- Complete evaluation to assess mental health condition
- Exhibit superior communication skills to uncover complicated mental health issues
- Develop and recommend treatment plan based on patient needs and diagnosis
- Perform online and virtual clinical assessment services to clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Provided leadership, guidance and support to staff members.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
- Managed over 50 patients while monitoring and evaluating care plans
Mental Health Crisis Preventionist Trainer
Norwegian American Hospital
01.2016 - 08.2018
- Complete assessment of individuals to be admitted for psychiatry, assessing treatment needs; developing, monitoring, and evaluating treatment plans, communicate with patient and their families, counsel people in danger of harming themselves or others; support those undergoing acute crises, monitor, evaluate and record patient progress with respect to treatment goals, linking consumer with rehabilitation and support services
- Well trained in areas of utilization and case management.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Intake Specialist
METHODIST HOSPITAL
01.2011 - 01.2017
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Evaluated dynamics of different personnel groups through range of planned activities and programs.
- Skilled at working independently and collaboratively in a team environment.
Assessment and Referral Counselor
Behavioral Staffing
01.2012 - 01.2013
- Responsible for providing individual, family, collateral therapy services for youth and families in a variety of settings, presented cases in weekly clinical staffing, maintained client progress notes for intensive review and continuity of care, collaborated with various outpatient community outreach to support clients with transition.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Facilitated process group therapy, individual therapy and family therapy and delivered drug, alcohol and mental health rehabilitation.
- Facilitated admissions to levels of care and managed admission pre-certification in consultation with funding sources.
- Conducted screenings and level of care assessments using clinical knowledge and advanced skill level.
- Completed assessment, admission and insurance paperwork and data entry for clients to start treatment promptly.
- Delivered diverse coverage in support of other clinical team member caseloads and trained and mentored new team members.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Child Care Counselor
LUTHERAN BROOK FAMILY CHILD CARE
01.2010 - 01.2012
- Provided guidance to runaway youth, parents, and their families, conducted support group for pre-teens and teens (6-18) created activities and facilitated discussions by establishing rapport in exploring feelings of anger, frustration, and depression.
- Encouraged and modeled positive interactions and notified parents of behavioral issues.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Assisted families with application and paperwork to facilitate enrollment process.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Developed lessons and activities to promote children's physical and emotional development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Designed and administered lesson plans and activities to foster child engagement.
Education
Doctor of Education - Organizational Leadership
Marymount University
Arlington, VA09.2025
Master of Arts - Community Counseling
Argosy University
Chicago, IL09.2011
Bachelor of Arts - Psychology
Argosy University
Chicago, IL04.2009
Skills
- Referral Coordination
- Client Advocacy
- Regulatory Compliance
- Utilization Review
- Care Coordination
- Individualized Counseling
- Needs Assessment
- Staff Management
- Staff Education and Training
- Program Development
- Court Mandated Reporter
- Interdisciplinary Collaboration
- Case Needs Assessment
- Social Work
- Emotional Awareness
- Conflict Resolution
- Home Visits and Inspections
- Crisis Intervention
- Patient Assessments
- Resource Management
Specialized Training
- Case Management
- Cognitive Behavioral Therapy
- Suicide Assessment
- Individual Counseling
- Group Counseling
- Crisis Intervention
- Social Skills Training
Certification
- Illinois Licensed Professional Counselor (LPC), 03/01/23
- National Board Certified Counselor (NCC), 03/01/23
Professional Development
- Crisis Prevention Institute on nonviolent crisis intervention, nonviolent verbal intervention, nonviolent physical intervention and restraint procedure.
- Able to adapt from one working environment to the next with the ability to communicate with colleagues and clients and manage multiple assignments at the same time.
- Received training and certification in cardiopulmonary resuscitation for infants, youths and adults.
- Ability to work independently and as a team member.
- Equipped to work with multicultural and diverse populations.
Reading and Writing
My favorite past time is Reading and I am working on writing a book. I am also interested in writing about trauma and building self efficiency through self care and perseverance.
Timeline
Case Manager Behavioral Health Services
OSF LITTLE COMPANY OF MARY MEDICAL
08.2018 - Current
Mental Health Crisis Preventionist Trainer
Norwegian American Hospital
01.2016 - 08.2018
Assessment and Referral Counselor
Behavioral Staffing
01.2012 - 01.2013
Intake Specialist
METHODIST HOSPITAL
01.2011 - 01.2017
Child Care Counselor
LUTHERAN BROOK FAMILY CHILD CARE
01.2010 - 01.2012
Doctor of Education - Organizational Leadership
Marymount University
Master of Arts - Community Counseling
Argosy University
Bachelor of Arts - Psychology
Argosy University
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