Pamela Arevalo
Aurora
Summary
Dynamic professional with a proven track record at Miski Vegan Store, excelling in customer service and team leadership. Skilled in inventory management and training, I foster positive guest experiences while enhancing operational efficiency. My strong problem-solving abilities and compassionate patient care background ensure high-quality service in fast-paced environments.
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Healthcare professional skilled in patient care and medical support. Background includes providing essential nursing care and assisting in patient treatments. Known for strong focus on teamwork and adaptability to changing clinical needs, with proficiency in patient monitoring and medical documentation.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
QZ Poke Ramen
01.2025 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of workstations.
- Operated point-of-sale systems to process customer transactions efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Learned safety protocols and adhered to health regulations consistently.
- Managed inventory by restocking supplies as needed during shifts.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
Nurse Technician
Hospital of Carmen
03.2022 - 09.2024
- Assisted nursing staff in patient care procedures, ensuring comfort and safety.
- Monitored vital signs and recorded patient data accurately for clinical assessments.
- Supported daily operational tasks, including inventory management of medical supplies.
- Collaborated with interdisciplinary teams to enhance patient treatment plans effectively.
- Documented patient interactions in electronic health records, maintaining compliance with regulations.
- Trained new team members on protocols and best practices for patient care efficiency.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Maintained patient stability by checking vital signs and weight.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Demonstrated adaptability when faced with unexpected challenges or changes in assigned duties within the nursing unit.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
Store Manager
Miski Vegan Store
12.2018 - 02.2022
- Oversaw daily store operations to ensure optimal customer experience and satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed vendor relationships to negotiate favorable terms and maintain product quality.
- Developed promotional campaigns to enhance brand visibility and drive sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate of Science - Nursing
DUOC UC Institute
Santiago, CL.08-2022
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Guest experiences
- Dining area maintenance
- Food running
- Patient care
- Patient transportation
- Healthcare ethics
- Documentation
- Patient communication
- Equipment disinfection
- Dressing assistance
- Vital signs recording
- Comfort care
- Empathy and compassionate care
- Medical terminology
- Family communication
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Team Member
QZ Poke Ramen
01.2025 - 09.2025
Nurse Technician
Hospital of Carmen
03.2022 - 09.2024
Store Manager
Miski Vegan Store
12.2018 - 02.2022
Associate of Science - Nursing
DUOC UC Institute