Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Lemley

Lombard

Summary

Dynamic Team Lead with a proven track record at Walmart, excelling in employee training and relationship building. Recognized for enhancing customer loyalty through exceptional service and effective problem-solving. Skilled in task delegation and workplace safety, fostering a motivated team environment that drives operational excellence and achieves performance goals.

Overview

32
32
years of professional experience

Work History

Team Lead

Walmart
02.2014 - 05.2024
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Establish performance goals for associates and provided feedback on methods for reaching those milestones

Customer Service Specialist

Home Depot
02.2012 - 02.2014
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Salesperson

Fuzziwigs Candy Factory
08.2007 - 09.2014
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Organized and detail-oriented with a strong work ethic.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed cash and card transactions to complete customer purchases.

Team Lead

Walmart
03.1992 - 02.2010
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.
  • Maintained stock of items, cleanliness, organization
  • Coordinate efficient restocking of sales floor with current merchandise and accurate signage
  • Enforced safety rules and other policies to protect employees and minimize company liability

Education

General Studies

Glenbard East High School
Lombard, IL
06-1978

Skills

  • Task delegation
  • Workplace safety
  • Relationship building
  • Marketing
  • Attention to detail
  • Employee engagement
  • Coaching and mentoring
  • Employee training
  • Motivational leadership
  • Team building
  • Problem-solving
  • Adaptability and flexibility

Timeline

Team Lead

Walmart
02.2014 - 05.2024

Customer Service Specialist

Home Depot
02.2012 - 02.2014

Salesperson

Fuzziwigs Candy Factory
08.2007 - 09.2014

Team Lead

Walmart
03.1992 - 02.2010

General Studies

Glenbard East High School

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Pamela Lemley