Brittney Hulata
Crystal Lake
Summary
Dynamic and adaptable General Manager with recent leadership experience at Richard Walker's Pancake House, excelling in operations management, team development, and customer service. Proficient in Aloha and NCR POS systems and certified in Basset, Food Protection Management, and Allergen Safety. Recognized for fostering a culture of continuous improvement, increasing staff productivity, and cultivating long-term customer loyalty. Adept at vendor management and problem resolution in fast-paced, high-pressure environments. Known for building genuine relationships with customers and creating a welcoming, community-oriented atmosphere that keeps guests returning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Richard Walker's Pancake House
07.2022 - Current
- Fostered a culture of continuous improvement.
- Created operational strategies such as a POS system which was implemented effectively.
- Trained and guided team members to maintain high productivity.
- Managed a diverse team of professionals, fostering a positive work environment.
- Communicated effectively within and outside of the restaurant.
General Manager
IHOP
11.2018 - 07.2022
- Grew as a person and service industry leader within the restaurant: Starting as a Waitress, to an Assistant General Manager, finally to a General Manager.
Bartender
Booker's Bar and Grill
02.2006 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated loyal costumers and friends throughout the years.
Education
Cary Grove High School
Cary, IL01-2002
Skills
- Leadership and team building
- Problem resolution
- Vendor relationships
- Operations management and oversight
- Proficient in Aloha/NCR POS
- Staff training and development
- Organizational development
- Troubleshooting expertise
Certification
- ServSafe Alcohol Certification - completed 7/12/2024
- ServSafe Allergens Certification - completed 6/29/2024
- ServSafe Food Protection Manager Certification - completed 10/11/2021
Timeline
General Manager
Richard Walker's Pancake House
07.2022 - Current
General Manager
IHOP
11.2018 - 07.2022
Bartender
Booker's Bar and Grill
02.2006 - 10.2018
Cary Grove High School
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