Paige Spaur
Centralia
Summary
Detail-oriented Payroll and Accounting Clerk with proven expertise in effective communication, problem-solving, and customer service excellence. Committed to maintaining accurate financial records and enhancing team efficiency.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Adjuster
State Farm
Bloomington
02.2023 - Current
- Reviewed bodily injury claims to assess validity and coverage.
- Investigated claims by interviewing witnesses and gathering evidence.
- Documented claim information accurately in the claims management system.
- Provided guidance to clients regarding the claims process and timelines.
- Investigated liability issues related to bodily injury claims.
- Investigated and assessed property damage.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Analyzed data obtained from accident reports, witness statements, medical bills in order to make appropriate decisions on claim resolution.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Performed special projects as assigned by supervisor or manager.
- Attended mediations and court hearings as required by law or requested by the client.
- Evaluated and processed bodily injury claims according to company guidelines.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
Payroll/Accounting Clerk
Isaak Auto Body
Carlyle
12.2023 - 03.2026
- Processed payroll for employees using automated payroll software.
- Communicated with employees regarding payroll inquiries and issues.
- Maintained accurate records of all payroll transactions.
- Coordinated child support deductions and distributed wage assignments.
- Reconciled bank statements to ensure accuracy of financial records.
- Maintained detailed records of transactions using accounting software.
- Supported audits by providing necessary documentation and information.
- Reconciled intercompany transactions on a monthly basis to ensure proper recording of balances between entities within the company structure.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Auto Damage Appraiser
State Farm
Bloomington
12.2022 - 02.2023
- Evaluated vehicle damage and estimated repair costs for insurance claims.
- Collaborated with repair shops to assess damages and approve repairs.
- Inspected vehicles using industry-standard tools and technology for accurate assessments.
- Communicated findings clearly to clients and insurance adjusters during claims process.
- Documented damage reports thoroughly to support insurance evaluations and audits.
- Verified accuracy of repair estimates and invoices.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Utilized specialized computer software programs to generate reports and estimates.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Investigated discrepancies between customer complaints and repair shop reports.
Tow Truck Dispatcher/Auto Body Office Manager
Isaak Auto Body Inc.
Carlyle
09.2013 - 10.2021
- Coordinated emergency towing requests from customers and service providers.
- Managed dispatch software to track tow truck locations and assignments.
- Prioritized urgent calls while maintaining clear communication with clients.
- Collaborated with local law enforcement and roadside assistance services for efficiency.
- Tracked inventory of parts used for repairs or replacements during jobs.
- Developed strategies to improve operational efficiency within the department.
- Managed daily paperwork including invoices, reports, logs.
- Resolved customer complaints by providing timely solutions.
- Participated in meetings with management to discuss ongoing issues related to dispatch operations.
- Maintained communication between drivers and customers throughout the process.
- Supervised administrative staff and supported their training needs.
- Maintained office supplies inventory and processed orders efficiently.
- Implemented filing systems and organized documents for easy access.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Communicated findings clearly to clients and insurance adjusters during claims process.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Education
Associate of Arts -
Kaskaskia College
Centralia, IL05-2015
Skills
- Data analysis and documentation accuracy
- Customer relationship management
- Effective communication skills
- Time management and organization
- Attention to detail
- Multitasking and teamwork
- Excel proficiency
Timeline
Payroll/Accounting Clerk
Isaak Auto Body
12.2023 - 03.2026
Bodily Injury Claims Adjuster
State Farm
02.2023 - Current
Auto Damage Appraiser
State Farm
12.2022 - 02.2023
Tow Truck Dispatcher/Auto Body Office Manager
Isaak Auto Body Inc.
09.2013 - 10.2021
Associate of Arts -
Kaskaskia College