Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Smith

St. Joseph

Summary

Accomplished and results-driven People Leader with over 15 years of experience in team leadership, performance management, and training and development. Proven track record of fostering high-performing teams, driving business results, and implementing effective strategies that align with organizational goals. Adept at mentoring and coaching employees to maximize their potential, while maintaining a focus on continuous improvement and growth. Skilled in managing diverse teams, setting clear objectives, and ensuring achievement through motivation and goal-oriented strategies. Committed to delivering exceptional results by cultivating an empowering and collaborative work environment.

Overview

17
17
years of professional experience

Work History

Senior Project Lead/Project Lead

Applied Systems
05.2022 - Current
  • Responsible for multiple projects, managing priorities in a fast-paced environment, and executing plans to meet implementation goals
  • Maintain great client communication while managing customer expectations, addressing sensitive issues, and building strong relationships with clients to achieve mutual goals
  • Strong collaboration with specialists and data analysts, ensuring timely completion of deliverables
  • Provide ongoing risk management by identifying risks and addressing obstacles, including managing change requests
  • Manage thorough recordkeeping of customer interactions, tasks, and project status
  • Manage complex projects for some of Applied’s largest customers
  • Managed multiple workstreams for a Top 3 client during Regional Platform Consolidation
  • Training and Mentorship of new & existing Project Leads
  • Leading training sessions, shadowing calls, 1:1’s, mock calls for providing feedback and further development

Agency Manager

Loman-Ray Insurance Group
05.2021 - 05.2022
  • Managed daily operations to improve efficiency, performance, and profitability
  • Developed workflows, analyzed data, and implemented plans to drive agency growth
  • Led hiring, training, and performance evaluation processes for staff
  • Ensured compliance with service standards and expectations for agents and clients
  • Monitored and developed corrective actions for agents to improve performance
  • Conducted monthly meetings to foster education and drive production
  • Coordinated training for new agents and customer service representatives

HR/Marketing Manager & Special Events Coordinator

Loman-Ray Insurance Group
06.2017 - 05.2021
  • Redesigned and managed company website and marketing campaigns (TV, social media, newspapers)
  • Handled all HR duties including licensing and employee performance management
  • Administered Applied Epic Agency Management System and conducted team training
  • Led customer service surveys and acted on feedback to resolve issues
  • Coordinated large-scale events such as company golf outings and Farmers Showcase
  • Managed production reporting, commission payouts, and employee development programs

District Merchandise Manager

JCPenney
07.2016 - 04.2017
  • Directed management for 16 stores encompassing three states with a combined yearly revenue of more than $100 million.
  • Conducted market analysis to identify growth opportunities and implement changes
  • Led store teams to execute merchandising standards and improve customer experience
  • Ensured compliance with 'Look & Feel' standards through regular store visits
  • Trained and developed teams to make strategic merchandising decisions

Senior District Leader

Regis Corporation
02.2016 - 07.2016
  • Managed and supervised 8 salons achieving $2 million annual revenue.
  • Developed training programs for salon managers and staff to drive business growth
  • Managed expenses, financial reports, and inventory to meet profit goals
  • Ensured top performance in customer satisfaction and financial metrics
  • Secured #1 position in territory during fiscal year 2016 through exceptional market performance.
  • Mitigated business risks by working closely with staff members and assessing performance.

District Sales Manager

Maurices
04.2013 - 06.2015
  • Directed operations for more than 20 Illinois-based outlets, resulting in annual revenue surpassing $20 million.
  • Secured top 10 ranking among company Key Performance Indicators with consistent sales growth.
  • Trained and developed staff, promoting several employees to leadership roles
  • Led the district to top rankings in shrink/inventory results and low turnover rates
  • Won company-wide sales contests and received multiple business achievement certifications

Associate District Manager

Maurices
09.2011 - 04.2013
  • Managed 7 stores and contributed to regional sales performance
  • Led teams in achieving top sales and profit results
  • Acted as District Sales Manager for multiple districts, driving performance

Store Manager

Maurices
02.2008 - 04.2013
  • Led the Terre Haute, IN stores to top performance, exceeding sales goals
  • Successfully opened and managed a second store in same market in 2012, exceeding $1.8 million in first-year sales
  • Trained and developed store associates into leadership roles

Education

Certificate - Tourism And Travel Management

Parkland College
Champaign, IL
05-1991

Skills

  • Performance & Sales Management
  • Team Leadership & Development
  • Training & Staff Development
  • High-Level Customer Service
  • Goal-Oriented & Results-Driven

Timeline

Senior Project Lead/Project Lead

Applied Systems
05.2022 - Current

Agency Manager

Loman-Ray Insurance Group
05.2021 - 05.2022

HR/Marketing Manager & Special Events Coordinator

Loman-Ray Insurance Group
06.2017 - 05.2021

District Merchandise Manager

JCPenney
07.2016 - 04.2017

Senior District Leader

Regis Corporation
02.2016 - 07.2016

District Sales Manager

Maurices
04.2013 - 06.2015

Associate District Manager

Maurices
09.2011 - 04.2013

Store Manager

Maurices
02.2008 - 04.2013

Certificate - Tourism And Travel Management

Parkland College

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