Paige Schultz
Lockport
Summary
Dedicated and customer-focused Service Worker with 6 years of experience in providing exceptional customer service in various settings. Skilled in handling challenging situations with a calm and professional demeanor, ensuring customer satisfaction and loyalty. Demonstrated ability to communicate effectively with diverse clientele, solve problems efficiently, and work collaboratively within a team. Proficient in multitasking, time management, and maintaining a positive attitude under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Head, Women’s and Children’s
Blain’s Farm and Fleet
04.2025 - Current
- Led departmental initiatives to enhance operational efficiency and productivity.
- Developed and implemented strategic plans aligning with organizational goals using previous experience within the retail industry.
- Mentored team members, fostering professional growth and skill development.
- Analyzed departmental performance metrics to drive continuous improvement efforts.
Hostess/Server
White Horse Inn
02.2025 - 04.2025
- Managed guest seating and flow during peak hours, optimizing dining experience.
- Collaborated with kitchen and waitstaff to ensure timely service delivery.
- Resolved guest complaints efficiently, enhancing overall satisfaction.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to tables.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
Barista
Starbucks
09.2024 - 12.2024
- Prepared beverages efficiently, enhancing customer satisfaction and boosting daily sales volume.
- Collaborated with team to streamline operations, improving service speed and order accuracy.
- Maintained inventory control, reducing waste and ensuring product availability for peak hours.
Hostess
Uncle Julio's
01.2024 - 07.2024
- Prepared seat arrangements and organized reservations to ensure guest satisfaction.
- Maintained warm and professional manner while interacting with guests by phone and in person.
- Implemented strategies to reduce wait times and increase table turnover.
- Contributed to improved customer feedback and repeat visits through attentive service.
Lead Hostess
Lock and Mule, by Tangled Roots Beverage Co.
04.2022 - 02.2024
- Trained and supervised a team of 7 hosts/hostesses, ensuring exceptional customer service and seamless operations.
- Maintained a welcoming and organized front of house environment, overseeing cleanliness and presentation of hostess station and dining areas.
- Managed reservation system and organized seating arrangements to optimize flow of guests and minimize wait times.
- Helped assist Private Event Coordinator with event bookings, planning and setup.
Receptionist
Homer Glen Chiropractic and Acupuncture Center
03.2021 - 04.2022
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw Chiropractors calendars.
- Processed up to 65 inbound calls per day and addressed customer queries, following proper phone etiquette.
- Maintained cleanliness and organization of the front desk and receptionist area at all times.
Sales Lead
Kohls Dept. Store
12.2018 - 01.2021
- Managed inventory levels, merchandising displays, and stock replenishment to meet customer demands.
- Trained and mentored team members in product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints and ensured high levels of customer satisfaction.
- Implemented visual merchandising strategies to optimize product placement and drive sales.
Customer Service Associate
Kohls Dept. Store
10.2018 - 12.2018
- Provided exceptional customer service by assisting with inquiries, resolving complaints, and processing orders efficiently.
- Collaborated with other departments to ensure seamless communication and resolution of customer concerns.
- Processed customer orders, returns and exchanges efficiently and accurately.
Education
High School Diploma - undefined
Lockport Township High School
Lockport, IL05.2018
Skills
- Cash Handling
- Organization
- Customer Service
- Problem Solving
- Leadership
- Teamwork
- Reservation Management
- POS Software
- Visual Merchandising
- Inventory Management
- Training
- Mentoring
Certification
- Food Handlers, Jun 2022 - Jun 2025, ServSafe
- BASSET, Dec 2023 - Dec 2026, ILCC
- CPR & First Aid, Apr 2023 - Apr 2025, American Red Cross
Timeline
Department Head, Women’s and Children’s
Blain’s Farm and Fleet
04.2025 - Current
Hostess/Server
White Horse Inn
02.2025 - 04.2025
Barista
Starbucks
09.2024 - 12.2024
Hostess
Uncle Julio's
01.2024 - 07.2024
Lead Hostess
Lock and Mule, by Tangled Roots Beverage Co.
04.2022 - 02.2024
Receptionist
Homer Glen Chiropractic and Acupuncture Center
03.2021 - 04.2022
Sales Lead
Kohls Dept. Store
12.2018 - 01.2021
Customer Service Associate
Kohls Dept. Store
10.2018 - 12.2018
High School Diploma - undefined
Lockport Township High School
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