Paige Miles
Summary
Detail-oriented Assistant Store Manager known for managing daily operations and enhancing customer experiences. Strong capabilities in administrative support and relationship management, focused on driving compliance and operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Dicks Sporting Goods
Rockford
03.2022 - Current
- Trained new team members on customer service standards and product knowledge to enhance customer interactions.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Oversaw sales floor operations to elevate team engagement and improve service quality.
- Enforced company policies and procedures to maintain compliance and safety standards.
- Directed daily store operations, focusing on customer service excellence, inventory control, and effective staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Applied visual merchandising principles to improve product visibility.
Administrative Assistant
Dicks Sporting Goods
Rockford
05.2018 - 03.2022
- Managed daily office operations and ensured effective communication among staff.
- Coordinated scheduling and logistics for team meetings and events.
- Maintained inventory records and processed supply orders efficiently.
- Supported management with administrative tasks and project coordination.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Evaluated candidate responses and provided feedback on interview performance.
Customer Service Specialist
Dicks Sporting Goods
Rockford
12.2017 - 05.2018
Customer Service Specialist
Dicks Sporting Goods
Greenwood
04.2016 - 03.2017
- Resolved customer complaints efficiently, enhancing customer satisfaction and loyalty.
- Collaborated with team members to foster a positive shopping experience, contributing to customer retention.
- Conducted training sessions for new staff regarding company policies and customer service excellence.
- Supervised cashier team, ensuring efficient customer service and transaction processing.
- Managed cash register operations, including cash handling and balancing daily sales.
Cashier
Dicks Sporting Goods
Rockford
08.2015 - 04.2016
- Delivered excellent customer service, encouraging enrollment in loyalty programs.
- Processed customer transactions at point of sale, enhancing customer experience.
- Maintained cleanliness and organization of checkout area, facilitating smooth service.
Education
High School Diploma -
North Boone High School
Poplar Grove, IL05-2015
Skills
- Store operations
- Customer service
- Relationship management
- Process optimization
- Operational processes
- Problem solving
- Administrative support
- Effective communication
Timeline
Assistant Store Manager
Dicks Sporting Goods
03.2022 - Current
Administrative Assistant
Dicks Sporting Goods
05.2018 - 03.2022
Customer Service Specialist
Dicks Sporting Goods
12.2017 - 05.2018
Customer Service Specialist
Dicks Sporting Goods
04.2016 - 03.2017
Cashier
Dicks Sporting Goods
08.2015 - 04.2016
High School Diploma -
North Boone High School