Paige Gaston
Lincoln
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Claim Specialist
State Farm
02.2020 - 02.2025
- Manage complex claims, ensuring accurate resolutions and customer satisfaction
- Communicate effectively with customers and body shops to expedite claim processes
- Investigate liability thoroughly to determine accurate claim outcomes
- Handle high-volume phone inquiries, providing clear and concise information
- Streamlined claims assessment process through systematic investigation of liability cases, coordinating with repair facilities and maintaining detailed documentation
Bank Customer Service Representative
State Farm
06.2019 - 02.2020
- Handled customer inquiries via phone, enhancing satisfaction and loyalty
- Processed customer requests efficiently, improving response times
- Monitored accounts for fraud, ensuring customer security and trust
- Managed high-volume customer inquiries while monitoring account security, resolving complex banking issues, and implementing preventive fraud detection measures
Patient Service Specialist
Memorial Physician Services
04.2018 - 06.2019
- Efficiently managed patient calls, improving response times and patient satisfaction
- Handled overdue accounts, reducing outstanding balances through effective communication
- Checked in patients swiftly, enhancing appointment flow and reducing wait times
- Scheduled appointments accurately, optimizing clinic schedules and patient access
- Streamlined patient scheduling and account management while delivering compassionate front-desk support, ensuring smooth operations and enhanced patient satisfaction
Collection Representative
Randstad
07.2017 - 12.2017
- Managed inbound calls, resolving queries efficiently, enhancing customer satisfaction
- Addressed overdue accounts, reducing outstanding balances through effective communication
- Processed service requests promptly, improving operational workflow and client response time
- Managed high-volume account collections and resolved customer inquiries through strategic communication, while maintaining professional standards in debt recovery operations
Electronic Service Department
Prairieland Federal Credit Union
12.2016 - 04.2017
- Managed phone inquiries, enhancing customer satisfaction through timely support
- Processed ACH files accurately, ensuring seamless financial transactions
- Coordinated debit/credit card orders, improving service efficiency
- Resolved disputes effectively, maintaining client trust and loyalty
- Streamlined electronic banking operations through ACH processing, card services management, and dispute resolution, ensuring accurate transaction handling and member satisfaction
Office Coordinator
Mitchell Family Chiropractic
04.2016 - 12.2016
- Managed phone inquiries and scheduled appointments, ensuring smooth daily operations
- Processed payments and verified insurance, enhancing client satisfaction and efficiency
- Coordinated supply orders, maintaining office readiness and reducing downtime
- Streamlined administrative tasks, improving workflow and reducing errors
- Facilitated communication between clients and staff, fostering a collaborative environment
Asset Coordinator
Illinois State Credit Union
11.2014 - 01.2016
- Managed vehicle repossessions, ensuring compliance and efficiency
- Processed FICOR insurance for loans, enhancing loan security
- Recovered funds from negative accounts, reducing financial losses
- Organized files systematically, improving data accessibility
- Handled charge-off loans, minimizing financial risk
Teller Assistant Supervisor
Illinois State Credit Union
01.2014 - 11.2014
- Managed cash drawer and vault, ensuring accuracy and security
- Handled customer inquiries via phone, enhancing client satisfaction
- Prepared monthly financial reports, contributing to operational efficiency
- Ordered and organized cash/coin, maintaining optimal inventory levels
- Streamlined file vault organization, improving document retrieval processes
- Supervised vault operations and cash management while maintaining accurate financial records, coordinating with team members to ensure compliance with banking regulations
- Led daily cash drawer reconciliation and vault balancing operations, streamlining processes to reduce end-of-day closing time while maintaining accuracy
- Managed cash ordering operations and vault organization while mentoring junior tellers in transaction procedures and customer service protocols
Salesperson/ Clerical
Jason Frantz- State Farm
11.2012 - 03.2013
- Handled customer inquiries and insurance quotes, enhancing client satisfaction and retention
- Managed paperwork and billing processes, improving office efficiency and reducing overdue accounts
- Answered calls and provided solutions, fostering a collaborative and supportive work environment
Teller
Prairieland Federal Credit Union
07.2010 - 07.2012
- Managed cash transactions, ensuring accuracy and security
- Provided customer service via phone, enhancing client satisfaction
- Organized and maintained records, improving efficiency
- Balanced vault, ensuring financial integrity
Education
High School Diploma -
Lincoln Community High School
05-2010
Skills
- Financial acumen
- Claims investigation
- Legal compliance
- Policy interpretation
- Claims analysis
- Prior authorization processing
- Analytical thinking
- Investigation support
- Negotiation tactics
- Team collaboration
- Data integrity
- Insurance coverage limits
- Verbal and written communication
- Risk assessment
Timeline
Claim Specialist
State Farm
02.2020 - 02.2025
Bank Customer Service Representative
State Farm
06.2019 - 02.2020
Patient Service Specialist
Memorial Physician Services
04.2018 - 06.2019
Collection Representative
Randstad
07.2017 - 12.2017
Electronic Service Department
Prairieland Federal Credit Union
12.2016 - 04.2017
Office Coordinator
Mitchell Family Chiropractic
04.2016 - 12.2016
Asset Coordinator
Illinois State Credit Union
11.2014 - 01.2016
Teller Assistant Supervisor
Illinois State Credit Union
01.2014 - 11.2014
Salesperson/ Clerical
Jason Frantz- State Farm
11.2012 - 03.2013
Teller
Prairieland Federal Credit Union
07.2010 - 07.2012
High School Diploma -
Lincoln Community High School
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