Paige Ash
Farmer City,IL
Summary
Pursing a position as a Team Manager. I have a strong passion for coaching, leading, and teaching others to reach their full potential. Skilled at providing guidance, and creating environment that that encourages growth, accountability, and success. I look forward to expanding my skill set to further contribute to company success.
Overview
9
9
years of professional experience
Work History
Auto Claim Specialist
State Farm
Bloomington, IL
03.2025 - Current
- Collaborated with customers and adjusters to gather necessary documentation for claim resolution.
- Improved customer satisfaction by efficiently processing auto claims and providing timely updates.
- Managed a diverse caseload of auto claims while maintaining strict adherence to company policies and procedures.
- Achieved high levels of customer satisfaction by consistently providing clear explanations of policy coverages and claim processes.
- Demonstrated leadership by helping guide and support when Team Manager is unavailable.
- Serve as trusted point of contact for questions, concerns, and day-to-day needs.
- Assist with coaching and teaching team member, sharing knowledge and resources, helping prioritize workloads, and ensuring processes and expectations are followed.
- Take initiative to provide support, encourage collaboration, and help keep the team focused and productive.
CLAIM ASSOCIATE
STATE FARM
BLOOMINGTON, IL
10.2023 - 03.2025
- Managed workload effectively through prioritization strategies to meet adherence consistently.
- Reviewed insurance policies to determine coverage eligibility in order to assist with property damage for 35 states.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Constructed solutions for complex claims by demonstrating exceptional problem-solving abilities.
- Assisted colleagues in resolving complex claims by providing guidance in specific areas.
- Improved claim processing by meticulously reviewing and analyzing data to meet business needs.
- Worked skillfully alongside agents’ offices, body shops, tow yards, medical providers, and attorneys’ offices to move claims forward.
- Proficient in storage mitigation, agero, and salvage tow to ensure we are decreasing company expenses.
DENTAL HYGIENIST
H& FAMILY DENTAL
BLOOMINGTON, IL
04.2017 - 10.2023
- Informed patients about estimated insurance coverage for proposed treatment that was recommended.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing, brushing techniques, and recommending quality oral care products.
- Communicated professionally with other healthcare providers about treatment plans for individual patients to accommodate business needs.
Education
Associate - Applied Science: Dental Hygiene
Parkland College
Champaign, IL05.2014
Skills
- Strong critical thinking and decision-making skills
- Remarkable customer service
- Exceeds in metrics
- Easily adapts quickly to new tasks and environments
- Ability to multi-task across technical platforms
Timeline
Auto Claim Specialist
State Farm
03.2025 - Current
CLAIM ASSOCIATE
STATE FARM
10.2023 - 03.2025
DENTAL HYGIENIST
H& FAMILY DENTAL
04.2017 - 10.2023
Associate - Applied Science: Dental Hygiene
Parkland College