Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Pablo Rollán

Chicago

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate

Urban Outfitters
11.2021 - Current
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
  • Promoted visual presentation standards by keeping store replenished.
  • Used product knowledge for handling objections.
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Sales Associate

Anthropologie
10.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Office Assistant

Allergy And Asthma
06.2020 - 08.2020
  • Supported staff, performing data entry and administrative duties.
  • Copied and sorted records of office activities and business transactions.
  • Delivered messages and ran errands.

Education

Bachelor of Arts (B.A.) - Applied Diplomacy

DePaul University
Chicago, IL
06-2025

HIGH SCHOOL DIPLOMA -

Kingswood Oxford
West Hartford, CT
05.2021

Skills

  • Sales Trends
  • Customer Service
  • Store Opening and Closing
  • Sales Expertise
  • Order Processing
  • Retail Loss Prevention
  • Time Management

LANGUAGES

Spanish Bilingual
Chinese (Mandarin) Conversational

Timeline

Sales Associate

Anthropologie
10.2022 - 06.2023

Sales Associate

Urban Outfitters
11.2021 - Current

Office Assistant

Allergy And Asthma
06.2020 - 08.2020

Bachelor of Arts (B.A.) - Applied Diplomacy

DePaul University

HIGH SCHOOL DIPLOMA -

Kingswood Oxford

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Pablo Rollán