Oz Ben Hamo
Petaẖ Tiqwa
Summary
Results-driven Technical Account Manager and Product/Solution Engineer with extensive experience in IT infrastructure, customer success, and technical project leadership. Adept at bridging business and technology needs, delivering advanced technical support for government and enterprise clients, and leading cross-functional teams to provide reliable, secure, and scalable solutions.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Account Manager Team Leader
Paragon
01.2025 - Current
- Leading a team of Technical Account Managers to ensure customer satisfaction and successful solution adoption.
- Driving process improvements, mentoring team members, and managing customer escalations.
Site Reliability Engineer
Paragon
01.2024 - 01.2025
- Ensured reliability, performance, and monitoring of large-scale systems.
- Hands-on with Jenkins and automation tools, improving deployment pipelines and system uptime.
Technical Account Manager
Paragon
05.2022 - 01.2024
- Provided Tier 2 technical support for B2G classified clients.
- Collaborated with R&D;, QA, Deployment, Product, and Pre-Sales to ensure smooth onboarding and customer success.
Customer Technical Support
Cellebrite
11.2021 - 05.2022
- Supported Digital Clues solutions after company acquisition.
- Troubleshot and resolved complex customer technical issues.
Customer Support Engineer
Digital Clues (Acquired by Cellebrite)
08.2021 - 11.2021
- Delivered technical support for intelligence and data analysis platforms.
- Worked closely with customers to resolve system and deployment issues.
Product and Solution Engineer
Prime Minister’s Office (Israel)
07.2018 - 08.2021
- Designed, implemented, and managed cross-functional IT projects across multiple infrastructures.
- Led product integration, testing, and automation at both software and hardware levels.
- Gained hands-on experience in InfoSec, encryption platforms, and cellular infrastructures.
IT Communications Project Engineer
IDF
01.2016 - 01.2018
- Managed and led security and communication projects for operational networks.
- Specialized in routing, information security, encryption, telephony, and satellite communication.
Head of Systems Deployment Team
IDF
01.2014 - 01.2016
- Led implementation and support teams for technology products nationwide.
- Adapted engineering solutions to operational user needs.
Head of Transmission Team
IDF
01.2012 - 01.2014
- Oversaw operation and maintenance of communication, encryption, and telephony systems across bases.
Education
MBA - Information Systems
College of Management
04.2001 -
B.Sc. - Electrical Engineering
Holon Institute of Technology
07-2018
Skills
Product Management
Certification
CCNP Certification, IITC (2017)
Timeline
Technical Account Manager Team Leader
Paragon
01.2025 - Current
Site Reliability Engineer
Paragon
01.2024 - 01.2025
Technical Account Manager
Paragon
05.2022 - 01.2024
Customer Technical Support
Cellebrite
11.2021 - 05.2022
Customer Support Engineer
Digital Clues (Acquired by Cellebrite)
08.2021 - 11.2021
Product and Solution Engineer
Prime Minister’s Office (Israel)
07.2018 - 08.2021
IT Communications Project Engineer
IDF
01.2016 - 01.2018
Head of Systems Deployment Team
IDF
01.2014 - 01.2016
Head of Transmission Team
IDF
01.2012 - 01.2014
MBA - Information Systems
College of Management
04.2001 -
B.Sc. - Electrical Engineering
Holon Institute of Technology
Similar Profiles
Nicholas RenfroNicholas Renfro
Strategic Partnerships Manager at ParagonStrategic Partnerships Manager at Paragon
Jeremy TiptonJeremy Tipton
Solids Control Technician at ParagonSolids Control Technician at Paragon
Blanca GranadosBlanca Granados
Customer Service Representative at ParagonCustomer Service Representative at Paragon
Ido RennertIdo Rennert
Technical Account Manager at Check Point TechnologiesTechnical Account Manager at Check Point Technologies
Ariel LiorAriel Lior
Rooms Division Manager at Crowne Plaza Tel Aviv City CenterRooms Division Manager at Crowne Plaza Tel Aviv City Center