Owen Wicker
Peoria,IL
Summary
Motivated and detail-oriented Management Information Systems student with tons of experience in customer service, sales, and team leadership. Skilled in SQL, PowerBI, and data analysis with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Front Desk Lead – Customer Acquisition
Aqua-Tots Swim School
07.2024 - Current
- Calling potential customers and explaining program details to help families enroll with confidence.
- Providing direction and guidance to front desk employees while overseeing day-to-day operations to maintain efficiency and quality.
- Delivering a welcoming and comfortable experience for families.
Membership Sales Manager
River City Athletic Club
01.2024 - 07.2024
- Presented membership options to potential customers, highlighting benefits and addressing questions to support informed decisions.
- Clearly communicated membership contract details to potential clients, ensuring understanding of terms and building trust during the sales process.
- Trained and supported new employees to ensure smooth onboarding and strong performance.
Front Desk Associate
River City Athletic Club
06.2021 - 02.2024
- Answered phone inquiries and provided clear, helpful information to members and guests.
- Maintained facility cleanliness and upheld professional standards of appearance.
- Assisted members with requests, ensuring a positive experience through attentive customer service.
Education
Bachelor of Science - Management Information Systems
Bradley University
Peoria, IL05-2027
High School Diploma -
Dunlap High School
Dunlap, IL05.2023
Skills
- Microsoft Word, Excel, Access
- Python
- SQL/SSMS
- PowerBI
- Windows, Linux, Mac OS
- Database Analysis
- Exceptional communication
- Strong leadership
Timeline
Front Desk Lead – Customer Acquisition
Aqua-Tots Swim School
07.2024 - Current
Membership Sales Manager
River City Athletic Club
01.2024 - 07.2024
Front Desk Associate
River City Athletic Club
06.2021 - 02.2024
Bachelor of Science - Management Information Systems
Bradley University
High School Diploma -
Dunlap High School
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