Summary
Overview
Work History
Education
Skills
Timeline
Generic

Othoniel Miranda

Chicago

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Route Driver/Vendor Attendant

Aramark
01.2007 - 06.2023
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Logged mileage, stops, orders and carton counts for each route.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.

Merchandiser

Home Depot
01.2013 - 01.2016
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.

Education

High School Diploma -

Senn High School
01.1999

Skills

  • Excellent customer service
  • Computer Proficiency
  • Order Processing
  • Delivery Scheduling
  • Data Entry
  • Service Upselling
  • Bilingual Communication
  • Hardware troubleshooting

Timeline

Merchandiser

Home Depot
01.2013 - 01.2016

Route Driver/Vendor Attendant

Aramark
01.2007 - 06.2023

High School Diploma -

Senn High School

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Othoniel Miranda