OTHELLO CHESTER
Chicago
Summary
Correcting Discrepancies Inquiry Requests Incoming Call Customer Service and Assistance Customer Complaint Management Team Goals Client Relationships Office Supplies and Inventory Management Maintaining Clean Work Areas Clerical Support
Overview
9
9
years of professional experience
Work History
Delivery Driver
Ashland Home Furniture
Chicago
01.2025 - Current
- Pick up furniture from store
- Drive box truck
- Secure furniture in box truck
- Deliver furniture to customer and assemble
- Inform customers about arrival time
Cashier/Sales Floor Associate
Walmart
Chicago
01.2023 - 12.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Customer Service Representative
Beacon Hill Staffing Group LLC.
Niles
07.2020 - 01.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Assistant
Martin Luther King Career Center
07.2016 - 06.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Gage Park High School
Chicago, IL08.2010
Timeline
Delivery Driver
Ashland Home Furniture
01.2025 - Current
Cashier/Sales Floor Associate
Walmart
01.2023 - 12.2024
Customer Service Representative
Beacon Hill Staffing Group LLC.
07.2020 - 01.2023
Office Assistant
Martin Luther King Career Center
07.2016 - 06.2020
High School Diploma -
Gage Park High School