Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Osmar Ochoa

North Chicago

Summary

Knowledgeable phlebotomist, OSHA and HIPAA-compliant. Precise in venipuncture and capillary puncture; blood collection,

handling, and storage safety; and quality assurance and controls. Competent in asepsis and infection control procedures. Confident in patient/donor care for all ages and levels of health. Professional and pleasant bedside manner with a gentle touch alleviates patient anxieties and minimizes discomfort. Exceptional written and verbal communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Member Assistant

Sam's Club
11.2024 - Current
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Cleared parking lot of litter and foreign debris.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Offered carts to members.
  • Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
  • Assisted Members to vehicle when unloading items.

Front End Cashier

Heinen's Grocery Store
12.2021 - 11.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.

Education

No Degree - Phlebotomy

Phlebotomy Training Specialist
Schaumburg, IL
06-2024

High School Diploma -

North Chicago Community High School
North Chicago, IL
05-2022

Skills

  • Professionalism and courtesy
  • Data entry proficiency
  • Member retention strategies
  • Customer service
  • Relationship building
  • Payment processing
  • Heavy lifting
  • Teamwork and collaboration
  • Quick learner
  • Strong work ethic
  • Patience and empathy
  • Cleanliness and hygiene

Certification

  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
  • Certificate Of Training Phlebotomy Technician #IL-13751-109435
  • Certified Phlebotomy Technician National Healthcare Certification Organization N24105814

Languages

Spanish
Native or Bilingual

Timeline

Member Assistant

Sam's Club
11.2024 - Current

Front End Cashier

Heinen's Grocery Store
12.2021 - 11.2024

No Degree - Phlebotomy

Phlebotomy Training Specialist

High School Diploma -

North Chicago Community High School

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Osmar Ochoa