Osiel Gomez
Chicago
Overview
6
6
years of professional experience
Work History
Lead Bartender
Shinya Ramen House
02.2025 - 07.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Melis Cafe
06.2019 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Benito Juarez Community Academy
Chicago, ILSkills
- Customer service
- Workplace safety
- Photo editing
- Problem-solving
- Digital photography
- Creative vision
- Adobe photoshop
- Time management
- Critical thinking
- Computer skills
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Bartender
Shinya Ramen House
02.2025 - 07.2025
Server
Melis Cafe
06.2019 - 01.2025
Benito Juarez Community Academy