Oshina Jenkins
DeKalb
Summary
Dynamic and self-motivated professional with extensive experience in customer service and warehouse operations at Walmart and Amazon. Proven ability to build relationships and enhance client satisfaction through exceptional service. Skilled in packaging and labeling, with a strong commitment to maintaining cleanliness and safety protocols in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Hairstylist
Self-employeed
09.2024 - 01.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing phenomenal styling,and color services.
- I specialize in braiding natural hair as well as adding hair extentions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cashier
Walmart
02.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Warehouse Worker
3M
07.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- PPE protocol, tugger and pallet experience, pick ans pack orders, stage product to its correct locations.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Warehouse Associate
Amazon
09.2020 - 07.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Warehouse Operator
Target Distribution
03.2018 - 08.2020
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Achieved targets for order processing, diligently working to meet daily quotas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Cashier
Wendys Restaurant
06.2016 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Education
High School Diploma -
John Hope College Prep
Chicago, IL06-2016
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Relationship building and management
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Cash handling
- Patience and composure
- Customer service
- Product assembly
- Safety protocols
Timeline
Hairstylist
Self-employeed
09.2024 - 01.2025
Cashier
Walmart
02.2024 - 08.2024
Warehouse Worker
3M
07.2022 - 02.2023
Warehouse Associate
Amazon
09.2020 - 07.2021
Warehouse Operator
Target Distribution
03.2018 - 08.2020
Cashier
Wendys Restaurant
06.2016 - 08.2017
High School Diploma -
John Hope College Prep
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