Oscar Mayorga
Chicago
Summary
Dynamic sales manager with a proven track record at Zach's Instant Service, driving team success through strategic sales presentations and effective coaching. Bilingual and mechanically inclined, I enhanced customer satisfaction and streamlined processes, achieving significant improvements in service quality and response times. Committed to excellence and motivated to exceed targets.
Overview
12
12
years of professional experience
Work History
Manager, Sales and Customer Support
Zach's Instant Service
09.2021 - Current
- Led sales team in achieving quarterly targets and enhancing customer satisfaction.
- Developed training programs to elevate staff performance and service quality.
- Implemented CRM system for tracking customer interactions and improving follow-ups.
- Streamlined support processes to reduce response times and increase issue resolution rates.
Press Operator
Borgwarner
06.2018 - 09.2021
- Operated press machinery to produce high-quality components efficiently.
- Monitored production processes to ensure compliance with safety standards and quality specifications.
- Adjusted machine settings based on product requirements and technical specifications.
- Conducted routine maintenance checks on equipment to enhance operational reliability.
Machine Operator/Assembler
MAPEI
12.2015 - 06.2018
- Operated machinery to assemble products while adhering to safety protocols.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Conducted quality checks on finished products, ensuring compliance with specifications.
- Maintained equipment functionality through routine inspections and minor repairs.
Server
White Fence Farm
09.2013 - 12.2015
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Assisted in order taking and food delivery, maintaining a seamless dining experience for patrons.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Maintained cleanliness and organization of dining area, contributing to a pleasant atmosphere for guests.
Education
High School Diploma -
Lincoln Way Central
New Lenox, ILSkills
- Sales presentations
- Coaching and mentoring
- Sales strategy development
- Mechanically inclined
- Motivated
- Bilingual
Languages
Spanish
Native or Bilingual
Ukrainian
Elementary
Timeline
Manager, Sales and Customer Support
Zach's Instant Service
09.2021 - Current
Press Operator
Borgwarner
06.2018 - 09.2021
Machine Operator/Assembler
MAPEI
12.2015 - 06.2018
Server
White Fence Farm
09.2013 - 12.2015
High School Diploma -
Lincoln Way Central