Oscar Amezquita
Elgin,IL
Summary
Dynamic customer service professional with over 18 years of experience in management, operations, administration, and training. Proven track record of diligence, organization, and a strong work ethic has fostered growth into an effective leader dedicated to enhancing team performance and company success. Committed to sharing knowledge and fostering development among colleagues, ensuring a collaborative and productive work environment. Eager to leverage expertise in delivering exceptional service while pursuing opportunities for personal and professional growth within a forward-thinking organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Greater Family Health
09.2022 - Current
- Provide daily management and oversight of clinic support staff and operations at multiple health centers.
- Ensure compliance with Greater Family Health Policies and Procedures and other other applicable laws and regulations.
- Responsible for implementation, and education, and on-going compliance of Joint Commission standards.
- Responsible for hiring, orientation, and training of new employees.
- Responsible for ensuring staff competency in performing clinical tasks and procedures.
- Promote and maintain a professional and positive work environment.
- Provide all forms of leadership, supervision, direction, training, and role modeling to all subordinates.
- Assist in development, interpretation, and implementation of new policies and procedures.
- Facilitate the schedule management and process according to health center needs.
- Vaccines for Children account coordinator for multiple sites.
- Ensure proper ordering and maintaining appropriate par-levels of vaccines and medical supplies.
Call Center Coordinator
Greater Family Health
01.2018 - 08.2022
- Answer incoming phone calls, determine caller’s needs by providing prompt customer support with a professional friendly and patient attitude.
- Politely addressed and deescalated all patient complaints.
- On site daily management of call center support staff.
- Hiring, orientation, training, and development of all new call center support staff.
- Promote a professional and positive work environment.
- Produce weekly schedules by scheduling call center support staff appropriately based on department needs.
Clinic Coordinator
Greater Family Health
10.2013 - 01.2018
- Welcome patients and visitors to center, determine their needs and respond accordingly
- Provide oversight of health centers support staff
- Responsible for the hiring, orientation, and training of new employees
- Directly supervise front desk staff
- Ensure compliance of company policies and procedures.
- Deliver daily, weekly, and monthly reports
- Schedule staff appropriately based on health center needs
- Order office and medical supplies based on Health Center needs
- Promote and maintain a professional and positive work environment
Receptionist
Greater Family Health
09.2011 - 04.2012
- Welcome patients and visitors as they enter the health center.
- Answer phone calls, determine caller’s needs, and transfer to appropriate department
- Optimize patient satisfaction by scheduling appointments in person or by telephone.
- Comfort patients by anticipating patients’ anxieties; answering patient’s questions and concerns.
- Ensure availability of treatment by retrieving patient records and obtaining, recording, and updating personal, financial and insurance information.
- Keep patient appointment on schedule by notifying provider and having medical chart ready on timely manner.
- Maintain general filing system, pull, and file medical charts daily.
Assistant Manager
PLS Financial
12.2007 - 01.2011
- Provide outstanding customer service and establish special business relationships.
- Service customer accounts by ensuring that all documentation is complete, accurately verified and filed away properly.
- Approve loans up to higher authorized amount.
- Market the company's products and services outside of the store.
- Complete customer transactions in compliance with Federal, State, and local Laws and regulations.
- Resolve and document customer complaints or refer them to store manager for resolution.
- Assist Store Manager with the completion of daily assignments and reports.
- Open and or close the store when schedule by making sure that all opening/closing procedures are completed.
- Serve as acting Store Manager when Store Manager is not available or on vacation.
- Interview, hire and train new employees in company policies and procedures.
- Assist store manager in establishing weekly and monthly goals.
- Answer telephone promptly using excellent telephone etiquette.
Assistant Manager
Block Buster Video
07.2005 - 08.2007
- Assist in the creation of a positive customer experience that includes a proactive interaction and immediate resolution for customer issues as needed.
- Share overall responsibility for setting, monitoring, and driving sales goals set by the strategic sales plan.
- Assist in setting, communicating, and executing marketing and merchandising programs to achieve key marketing initiatives.
- Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of goals.
- Assist Store Manager with recruiting, interviewing, hiring, developing, evaluating, coaching, and counseling employees.
- Ensures that proper cash controls and loss prevention procedures are in place and followed.
- Prepare and support the inventory process by conducting pre-counts and participating in inventories.
- Ensure that the store appearance and merchandising follow ongoing marketing programs, product is displayed timely and appropriately, and that the store is clean and maintained per company standards.
- Complete administrative tasks, including reviewing and acting on daily reports and participating in the identification of financial strengths and opportunities monthly.
Education
High School -
Streamwood High School
Streamwood, IL01.2005
Elgin Community College
Elgin, IL01.2013
Skills
- Effective communication Leadership Critical thinking Problem solving Organizational skills Teamwork
Certification
Health Care Provider BLS
Languages
Spanish
Native or Bilingual
Timeline
Clinical Operations Manager
Greater Family Health
09.2022 - Current
Call Center Coordinator
Greater Family Health
01.2018 - 08.2022
Clinic Coordinator
Greater Family Health
10.2013 - 01.2018
Receptionist
Greater Family Health
09.2011 - 04.2012
Assistant Manager
PLS Financial
12.2007 - 01.2011
Assistant Manager
Block Buster Video
07.2005 - 08.2007
High School -
Streamwood High School
Elgin Community College