Osbaldo Mercado
West Chicago
Summary
Reliable Service Porter known for high productivity and efficient task completion. Skilled in vehicle maintenance, customer service, and inventory management. Excel in communication, time management, and problem-solving to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Service Porter
Mcgrath Honda - St. Charles
Charles City
2026.01 - Current
- Maintained a clean, organized, and professional appearance of the dealership and service areas.
- Moved, parked, and retrieved customer vehicles safely and efficiently.
- Assisted service technicians and advisors with daily operations and customer needs.
- Performed vehicle inspections, washing, and preparation for customer pickup.
- Ensured customer waiting areas and workspaces remained clean and well-stocked.
- Delivered excellent customer service by greeting customers and addressing questions professionally.
- Followed safety procedures and company standards while working in a fast-paced environment.
Front of House Employee
Chipotle
St. Charles City
2024.11 - 2026.01
- Greeted customers and provided friendly, efficient service in a fast-paced restaurant environment.
- Took customer orders, operated cash registers, and processed transactions accurately.
- Prepared and served food according to company quality, safety, and presentation standards.
- Maintained cleanliness and organization of dining areas, beverage stations, and service counters.
- Addressed customer questions and resolved concerns to ensure a positive dining experience.
- Restocked ingredients and supplies to support smooth daily operations.
- Collaborated with team members to meet customer service and operational goals.
Maintenance/Customer Service Representative
Dupage County Fair
Wheaton
2024.07 - 2025.07
- Assisted fair guests by providing information, directions, and resolving customer concerns, enhancing overall guest satisfaction.
- Maintained cleanliness and safety of fairgrounds, ensuring a welcoming environment for attendees.
- Performed routine maintenance tasks such as trash removal, equipment setup, and site inspections.
- Helped prepare and organize event spaces before, during, and after fair activities.
- Collaborated with staff and vendors to streamline operations and enhance visitor experience.
- Responded quickly to maintenance issues and customer requests to keep operations running smoothly.
- Demonstrated strong communication, teamwork, and problem-solving skills in a fast-paced environment.
Education
West Chicago Community High School
West Chicago, ILSkills
- Cash Handling
- Point-of-Sale (POS) Systems
- Food Safety & Sanitation
- Safety Compliance
- Basic Cleaning
- Basic Driving
- Logistics Support
- Customer Service
- Communication
- Teamwork
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organization
- Adaptability
- Reliability
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Service Porter
Mcgrath Honda - St. Charles
2026.01 - Current
Front of House Employee
Chipotle
2024.11 - 2026.01
Maintenance/Customer Service Representative
Dupage County Fair
2024.07 - 2025.07
West Chicago Community High School