Osamah Mohamed Al-Haid
Lisle
Summary
Driven and passionate about cybersecurity, currently seeking an apprenticeship to apply extensive knowledge and hands-on experience. With a strong background in customer service as a cashier and sales executive, excellent communication and problem-solving skills are brought to the table. Completed rigorous coursework in Introduction to Networks, Routing & Switching Essentials, Scaling Networks & Automation, Network Security Fundamentals, Introduction to Servers, Virtualization ICM, and Enterprise Network Security. Education has equipped a solid understanding of network security, server management, and virtualization. Eager to leverage skills in a dynamic cybersecurity environment to contribute to protecting digital assets and strengthening security protocols.
Overview
4
4
years of professional experience
Work History
Cashier
COMPUTER STATION CO.
03.2020 - 02.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Executive
ACON TRAVELS
03.2021 - Current
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Executive Administrator
Arawnaq Perfumes
01.2021 - 12.2022
- Executed training programs.
- Reduced office expenses by finding smarter solutions for vendors, suppliers, and services.
- 1 year of analyst experience.
- Streamlined workflow.
- Developed monthly reports.
- Managed day-to-day development issues.
IT Computer Lab Assistant
College Of DuPage
06.2023 - Current
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Ensured smooth operation of the lab, effectively managing equipment inventory and usage.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Streamlined lab processes through effective scheduling, resource allocation, and project management.
- Helped Take care of helpdesk issues like resetting passwords using Microsoft AD.
- Promoted digital literacy among students by guiding them in using various software programs.
- Collaborated with IT department to implement new technology solutions for improved lab functionality.
- Consistently met deadlines for projects involving hardware installation and software deployment in the lab environment.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Supported all computer lab operations.
- Handled lab equipment, and cleaned keyboards, monitors, and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
Education
High School Diploma -
GLOBAL ACADEMY INTERNATIONAL
German Language A1/A2 - German Language And Literature
DEUTSCHKURSE BEI DER UNIVERSITÄT MÜNCHEN E.V.
05.2019
Associate of Applied Science - Cyber Security And Defense
Collage Of Dupage
425 Fawell Blvd, Glen Ellyn, IL 60137, US12.2025
Skills
- Business development and planning
- Public Speaking
- Sales Expertise
- Establishing Contacts
- Help Desk Experience
- Cisco switching expertise
- Cisco Networking
- Security analytics
- Cisco IOS Command Line
- CISCO installations
- AD Rights Delegation
- AD Trust Relationships
- AD Query Optimization
- Network Troubleshooting
- DHCP Management
- DNS Configuration
- Password Policy Enforcement
- Software Installation
- Printer setup
- Network Security Fundamentals
- Cybersecurity Familiarity
- Threat Intelligence
- DDoS prevention
- Wireshark software
Languages
Arabic
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
IT Computer Lab Assistant
College Of DuPage
06.2023 - Current
Sales Executive
ACON TRAVELS
03.2021 - Current
Executive Administrator
Arawnaq Perfumes
01.2021 - 12.2022
Cashier
COMPUTER STATION CO.
03.2020 - 02.2021
High School Diploma -
GLOBAL ACADEMY INTERNATIONAL
German Language A1/A2 - German Language And Literature
DEUTSCHKURSE BEI DER UNIVERSITÄT MÜNCHEN E.V.
Associate of Applied Science - Cyber Security And Defense
Collage Of Dupage
swimming
My favorite hobby and Leisure activity is swimming. It makes me fit, calm, and motivated.
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