Oralia Reyes
Chicago
Summary
Detail-oriented and versatile Business Operations professional with 10+ years of experience supporting and managing operations across logistics, finance, recruiting, and compliance-heavy industries. Proven expertise in documentation review, process optimization, cross-team coordination, and client data management. Highly skilled at working in fast-paced, regulated environments requiring precision, analytical thinking, and risk awareness. Ready to transition into financial services, bringing transferable skills in due diligence, record management, onboarding, and internal audit support.
Overview
10
10
years of professional experience
Work History
Business Manager
Fair Trucking Corp/Famrey Trucking Corp
02.2015 - Current
- Directed end-to-end operations for a logistics company, including regulatory filings, insurance policy setup, invoicing, payroll, and tax compliance-functions requiring detailed documentation and accuracy under DOT guidelines
- Conducted due diligence for new hires, including background verification, W-9 handling, and credential validation to meet onboarding and safety requirements
- Maintained audit-ready documentation across compliance, tax, and insurance systems, consistently supporting successful annual reviews and internal file audits
- Designed operational processes for dispatch, load tracking, and payment workflows to reduce errors and improve turnaround time by 30%
- Escalated risks related to non-compliant drivers or contract issues and led resolution coordination across insurance providers and legal support
Leasing Assistant
Urban Alternatives
03.2024 - Current
- Facilitated the lease application and documentation process, ensuring accuracy, consistency, and privacy compliance across tenant records
- Reviewed application files for completeness before submission to property management, aligning with Fair Housing and internal SOPs
- Delivered high-quality client service during application reviews, record updates, and document submissions
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Recruitment Coordinator
Arch Dental Group
06.2022 - 03.2023
- Collected, reviewed, and tracked candidate documentation across regulated roles in dental practices (licenses, compliance forms, E-Verify, I-9s)
- Partnered with multiple departments and office managers to ensure candidate records were complete and up-to-date per internal standards
- Assisted with internal audits and compliance readiness checks, contributing to reduced onboarding errors by 20%
Account Manager
B&G Advertising
09.2019 - 11.2020
- Managed client deliverables across 4+ campaigns, ensuring contract alignment, accurate documentation, and deadline compliance
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with internal and external stakeholders including vendors, legal teams, and brand managers to align communications and maintain data integrity
- Reported performance metrics and documentation updates to senior stakeholders, demonstrating strong written communication and analytical skills
Education
Bachelor of Arts - Marketing
Elmhurst University
Elmhurst, IL05-2020
Skills
- Operational & Documentation Review
- AML/KYC Readiness (Client Diligence & Onboarding)
- Risk Identification & Escalation
- Process Improvement & Audit Support
- Financial Documentation & Data Entry
- Compliance & Regulatory Filing (DOT, Payroll, Insurance)
- Customer/Client Relations & Support
- Multi-Project Coordination
- Microsoft Excel, Word, Outlook QuickBooks CRM & ATS Tools
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Assistant
Urban Alternatives
03.2024 - Current
Recruitment Coordinator
Arch Dental Group
06.2022 - 03.2023
Account Manager
B&G Advertising
09.2019 - 11.2020
Business Manager
Fair Trucking Corp/Famrey Trucking Corp
02.2015 - Current
Bachelor of Arts - Marketing
Elmhurst University
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