Or Maman
Avigdor
Summary
Dynamic leader with over 10 years of experience in cybersecurity, technical services, and customer service management. Proven track record in driving customer satisfaction, optimizing processes, and reducing churn. Expert in managing teams and implementing strategies that align with business goals, focusing on continuous improvement and information security.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Customer Services
Seemplicity
01.2023 - Current
- Lead the customer services department and Global Solutions team, improving service efficiency and satisfaction
- Revamped customer service workflows, reducing response times and enhancing service quality
- Established KPIs to monitor team performance and improve customer satisfaction
- Collaborated with cross-functional teams to integrate customer feedback into business strategies
Global Director of Technical Support
Cynet Security
01.2021 - 01.2023
- Managed a global team of 20, improving support productivity by 25% and reducing response times by 50%
- Implemented new support models, increasing customer satisfaction by 20%
- Developed a cost optimization plan, reducing support costs by 15% while maintaining service levels
Sr. Manager, Technical Enablement
Skybox Security
01.2020 - 01.2021
- Established the Technical Enablement department, enhancing team capabilities through training and new tools
- Implemented an LMS platform and Virtual Lab, improving training effectiveness
- Led a global “Feature Owner” program, ensuring product releases met company standards
Manager, Professional Services
Skybox Security
01.2019 - 01.2021
- Led the successful implementation of Skybox’s solutions for mid-market and Global 500 companies
- Managed the migration of Skybox products to SaaS, improving customer accessibility
PS Tech Lead & Solution Architect
Skybox Security
01.2017 - 01.2019
- Delivered end-to-end cybersecurity solutions and designed new product features
- Managed vulnerability management solutions across cloud and on-prem environments
Senior Professional Services Engineer
Skybox Security
01.2016 - 01.2017
- Deployed Skybox Security solutions and resolved operational issues through automation
Network Security Team Leader
Israel Defense Forces
01.2012 - 01.2016
- Led the Security Operational Center, conducting penetration testing and red-team simulations
- Implemented SIEM, NAC, and endpoint protection solutions
Education
B.Sc. - Computer Science
University Name
Skills
- Cybersecurity
- Leadership
- Project Management
- Issues resolution
- Coaching and mentoring
- Organizational development
- Team management
- Networking
- Vulnerability Management
- Scripting (Python, Perl, Bash)
- MySQL
- Linux
Certification
- Certified Ethical Hacker (CEH)
- Cisco Certified Network Professional (CCNP)
- CompTIA A+
Keytechnologies
Risk and Compliance Management, Firewall Management, IAM, SIEM, Incident Response, Routing, NAT, VPNs, MPLS, IPSec, AWS, Azure, Python, MySQL, Linux, Windows, IoT, REST APIs, Elasticsearch
Timeline
Director of Customer Services
Seemplicity
01.2023 - Current
Global Director of Technical Support
Cynet Security
01.2021 - 01.2023
Sr. Manager, Technical Enablement
Skybox Security
01.2020 - 01.2021
Manager, Professional Services
Skybox Security
01.2019 - 01.2021
PS Tech Lead & Solution Architect
Skybox Security
01.2017 - 01.2019
Senior Professional Services Engineer
Skybox Security
01.2016 - 01.2017
Network Security Team Leader
Israel Defense Forces
01.2012 - 01.2016
B.Sc. - Computer Science
University Name
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