Or Goldfarb

Implemented comprehensive backup strategies to ensure data integrity and availability during disaster recovery scenarios.

• Diagnosed and troubleshot hardware, software and network issues.
• Contributed to successful project completions by providing technical expertise within deadlines.
• Configured systems according to prescribed software and hardware frameworks.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Proved successful working under pressure while keeping cool.
• Collaborated with cross-functional teams to design and deploy innovative IT solutions that supported business objectives.
• Developed custom applications to automate repetitive tasks, resulting in significant time savings for the team.
• Managed 8 people and made sure all incoming work and tasks done at a very high standard.

• Interfaced with clients daily, enhancing communication and interpersonal skills.
• Collected, managed, and organized customer data with attention to accuracy.
• Streamlined repetitive tasks using structured approaches, increasing team efficiency.
• Demonstrated initiative and accountability in a fast-paced, structured environment.
• Managed approximately 40 incoming calls and emails daily from customers.
• Proved working efficiently while constantly improving my ways and finding new ways to save time.