Ophelia Burns
Chicago
Summary
Dedicated Home Health Aide and Receptionist with a proven track record at Help At Home Health Care and a Dental Clinic, enhancing patient independence and office efficiency. Expert in patient care and light housekeeping, coupled with exceptional organizational skills, ensured a 30% reduction in patient falls and streamlined office operations.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Help At Home Health Care
01.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Receptionist
Dental Clinic
03.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Medical Assistant
Computer Systems Institute
Chicago, IL02-2012
High School Diploma -
Manley Career Academy
Chicago, IL06-2011
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Light housekeeping
Timeline
Receptionist
Dental Clinic
03.2022 - 01.2024
Home Health Aide
Help At Home Health Care
01.2019 - Current
No Degree - Medical Assistant
Computer Systems Institute
High School Diploma -
Manley Career Academy
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