Onydia Arreola
Stone Park
Summary
Compassionate and detail-oriented bilingual administrative professional with experience supporting survivors of domestic violence in a nonprofit setting. Skilled in handling sensitive client interactions, maintaining confidentiality, and managing front-desk and office operations. Trained in trauma-informed support and administrative case coordination. Seeking to continue contributing to mission-driven organizations focused on community impact and social services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Metropolitan Family Services
12.2023 - Current
- Support daily administrative operations for a domestic violence advocacy program
- Conduct intake and screen incoming clients in a trauma-informed, confidential manner
- Maintain accurate and secure client records, appointments, and service logs
- Assist in preparing reports and documentation for case managers and program staff
- Coordinate with legal, medical, and housing partners on behalf of clients
- Handle high-call volumes and ensure visitors are greeted and assisted professionally
Receptionist
An Angel's Destiny Caskets & Monuments
06.2015 - 09.2022
- Managed front-desk responsibilities, including greeting families, answering phones, and scheduling services
- Handled sensitive information with care and discretion
- Provided compassionate support to clients during emotionally challenging times
- Maintained filing systems and processed payments and paperwork
- Collaborated with funeral directors to ensure smooth service operations
Education
High School Diploma -
Proviso West
Hillside, IL05-2015
Skills
- Bilingual: English & Spanish
- Trauma-Informed Communication
- Intake & Client Support
- Office Administration & Filing
- Appointment Scheduling
- Microsoft Office (Word, Outlook, Excel)
- Confidential Record Management
- Team Collaboration
- Empathy & Active Listening
Certification
- 40 Hour Domestic Violence Advocacy Training.
Timeline
Administrative Assistant
Metropolitan Family Services
12.2023 - Current
Receptionist
An Angel's Destiny Caskets & Monuments
06.2015 - 09.2022
High School Diploma -
Proviso West
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