Onjalique Baines
Chicago
Summary
I am seeking a position to grow and focus on my employee relations, consultant relations, and computer skill. I want to succeed in a stimulating and challenging environment and continuing to build my success while I experience advancements opportunities.
Overview
12
12
years of professional experience
Work History
Qualified Disabilities Professional
Envision Unlimited
04.2021 - Current
- Coordinate service agreements and authorization.
- Develop implementation strategies with families.
- Monitors the performers and ongoing development and training of the program and performance evaluations.
- Support clients during crises and service referrals.
- Collaborate with internal staff and community resources.
- Document case notes, progress, and reports.
Transitional Support Specialist
Ucan
04.2013 - 02.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Report client progress in TLP treatment team meetings.
- Partner with HR and business leaders to develop and execute employee engagement initiatives.
Education
Associate of Arts - Criminal Justice
East West University
Chicago, ILAssociate of Arts - Criminal Justice
Olive Harvey College
Chicago08-2019
High School Diploma -
Chicago International Charter School
Chicago, IL06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Comprehensive written and verbal communication skills
- Good motivator with the ability to balance multiple tasks
Timeline
Qualified Disabilities Professional
Envision Unlimited
04.2021 - Current
Transitional Support Specialist
Ucan
04.2013 - 02.2022
Associate of Arts - Criminal Justice
East West University
Associate of Arts - Criminal Justice
Olive Harvey College
High School Diploma -
Chicago International Charter School
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