Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Onique Gibson

Chicago

Summary

Dedicated employee with strong work ethic and adaptability, eager to tackle new challenges. Exceptional interpersonal skills and ability to work effectively without supervision. Skilled in quickly mastering new tasks, multitasking, prioritizing, and organizing efficiently. Committed to delivering top-notch customer service with unwavering focus and dedication.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Advocate II

HCSC
04.2022 - Current
  • Collaborate with members and providers in a prompt, objective manner
  • Assisted customers in navigating the company website for answers to commonly asked questions.
  • Ensured compliance with applicable laws and regulations related to the handling of personal information.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Initiate and code adjustments, and analyze inquiries to anticipate and determine members' needs
  • I handle claims inquiries for the pre-authorization department for the City of Chicago.
  • Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
  • Researched customer inquiries to ensure accurate resolution of their issues.

Operations Manager

SU'ZE-QUE'S CHILDCARE INC.
09.2004 - 09.2021
  • Managed day-to-day operations
  • Enrollment, data entry, conflict resolution
  • Planning, organizing, and establishing a physical facility necessary to meet and pass licensure requirements
  • Overseeing the programs special operations, such as food, maintenance of inventory to maximize efficiency and effectiveness
  • Providing trainings and coaches for employees.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Accounting Associate

WALMART
11.1996 - 08.2004
  • Handle processing vendor reports
  • Preparing the daily cash/check deposits and ordering change as needed
  • Ensure all vendors are entered into POS
  • Adapt at developing financial spreadsheets reading general ledgers and assisting in making bank deposits
  • Specializes in corporate cash office work and financial reporting.
  • Prepared monthly closing entries to generate accurate financial reports for management review.

Education

Certificate in Pharmacy Technician -

In Training College
01.1998

High school diploma -

Merrillville High School
Merrillville, IN
05.1997

Some College (No Degree) - Medical Radiologic Technology

Indiana University-Northwest

Early Childhood Development - Child Development

Ivy Tech Community College

Skills

  • Client support
  • Team development
  • Inventory control
  • Fostering collaborative connections
  • Effective leadership
  • Effective communication
  • Prioritization and scheduling
  • Meticulous attention to detail
  • Pharmacy Technician Experience
  • Mediation and negotiation skills
  • Over a decade of childcare expertise
  • Conflict resolution
  • Document analysis expertise
  • Detail-oriented data processing
  • Inventory management

Certification

Pharmacy Technician Certification

Timeline

Customer Advocate II

HCSC
04.2022 - Current

Operations Manager

SU'ZE-QUE'S CHILDCARE INC.
09.2004 - 09.2021

Accounting Associate

WALMART
11.1996 - 08.2004

High school diploma -

Merrillville High School

Some College (No Degree) - Medical Radiologic Technology

Indiana University-Northwest

Early Childhood Development - Child Development

Ivy Tech Community College

Certificate in Pharmacy Technician -

In Training College

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Onique Gibson