Omid Rezaei
Skokie
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Recruiter
PwC
05.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Customer Service Representative
KMPG
08.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Sacramento State University
05.2015 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Administration
Sacramento State
Sacramento, CA05.2019
Skills
- Recruiting and sourcing
- Team collaboration
- Administrative support
- Time management
Languages
Farsi
Native or Bilingual
Timeline
Recruiter
PwC
05.2022 - Current
Customer Service Representative
KMPG
08.2019 - 05.2022
Cashier
Sacramento State University
05.2015 - 05.2019
Bachelor of Science - Business Administration
Sacramento State
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