Omid Masoom

• Coordinated with other trainers to share best practices, resources, and strategies for effective Epic software instruction.
• Maintained detailed records of employee attendance, progress, and performance during Epic training sessions to inform future curriculum adjustments.
• Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises.
• Supported management decision-making processes by collecting and analyzing data regarding staff performance within the Epic platform.
• Increased employee retention rates with engaging and informative ongoing professional development opportunities related to Epic systems usage.
• Streamlined the onboarding process for new hires by creating a comprehensive Epic orientation program.
• Reduced errors in data entry by conducting thorough reviews of user activities within Epic systems and providing targeted remediation when necessary.
• Optimized training effectiveness by staying current on the latest Epic software updates and incorporating them into lesson plans.

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• Established strategic partnerships with external organizations, expanding program reach and impact.
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Enhanced patient satisfaction by providing timely and accurate screenings, ensuring proper followups.
• Entered data, generated reports, and produced tracking documents.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Collected, arranged, and input information into database system.

• Served as a liaison between different cultural groups, fostering mutual respect and understanding among community members.
• Provided language support services for non-English speakers, facilitating effective communication across various settings.
• Created customized resources for clients seeking insights into specific cultures or countries.
• Evaluated program effectiveness using qualitative and quantitative methods, making strategic recommendations for improvement as needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Delivered onsite technical support for employees.
• Used ticketing systems to manage and process support actions and requests.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Answered questions and provided information to customers about new software or hardware.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Managed backup and recovery of data assets to safeguard system availability.
• Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
• Monitored systems in operation and quickly troubleshot errors.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Patched software and installed new versions to eliminate security problems and protect data.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and tested new software and hardware.
• Monitored system performance to identify potential issues.
• Maintained servers and systems to keep networks fully operational during peak periods.