Summary
Overview
Work History
Certification
Timeline
Generic
Omer Shelef

Omer Shelef

Ramat Gan

Summary

Experienced backend software engineer with over 14 years of expertise in designing, developing, and scaling complex backend systems. Proven track record of driving innovation, building robust architectures, and leading cross functional teams to deliver high impact solutions in fast paced environments. Strong focus on performance, reliability, and clean code.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Founding Engineer

AgentsForce
01.2024 - Current
  • Designed and implemented the architecture of the AI Agents Platform using Node.js, Python, MongoDB, and MySQL, enabling scalable and intelligent customer support automation.
  • Built and deployed advanced LLM applications leveraging OpenAI APIs, Claude, Groq, and ElevenLabs, with a strong focus on achieving high resolution rates and maintaining exceptional accuracy.
  • Developed real-time voice capabilities that enable AI to handle live phone calls, integrating LLMs and voice synthesis to deliver dynamic, natural conversations.
  • Collaborated directly with the customer support and technical teams of our clients to understand their specific workflows and requirements, ensuring seamless integration and successful deployment of AI solutions.

Senior Staff Engineer

Palo Alto Networks
07.2021 - 04.2023
  • Developed backend systems using Python in a distributed, multi-service environment deployed on Kubernetes within Google Cloud Platform (GCP), with a focus on high-scale data handling.
  • Led the Identity Project within Cortex XDR, improving the Security Operations Center (SOC) team's ability to identify and mitigate security risks, thus strengthening overall system security.
  • Coordinated efforts across multiple teams, including Endpoint Agent, Backend, Frontend, and Integration teams, ensuring effective collaboration and seamless project delivery.
  • Designed and implemented strategies that enhanced the detection and response capabilities of the SOC team, resulting in a more resilient and proactive security posture.

Founding Engineer

Connecteam
07.2016 - 04.2021
  • Joined Connecteam as the first engineer, playing a crucial role in shaping the product’s development from the ground up.
  • Worked as a full-stack developer, responsible for all aspects of the product, including backend architecture and frontend design, utilizing React, Angular, Python, MongoDB, and AWS.
  • Led rapid iterations to quickly achieve product-market fit, prioritizing features and improvements that delivered the greatest impact.
  • Collaborated closely with the founding team to ensure development efforts were aligned with business objectives and customer needs.

Software engineer

Unit 8200
07.2013 - 07.2016
  • Went through the "Mamas" course as part of the "Gamma" Project at the 7190 Cyber Center, with experience in Python and C#.
  • Integral member of a team responsible for managing and optimizing the entire data pipeline of the 7190 Cyber Center.

Software Freelancer

variety of projects
05.2010 - 07.2013
  • Developed a variety of paid small-scale projects in Java, and PHP while in high school, gaining hands-on experience in software development.
  • Worked with clients to understand their needs and deliver customized solutions, honing communication and project management skills.

Certification

AWS Certified Solutions Architect – Associate Amazon Web Services (AWS) September 2023

expertise in designing and deploying scalable, secure, and robust applications on AWS.

Timeline

Founding Engineer

AgentsForce
01.2024 - Current

Senior Staff Engineer

Palo Alto Networks
07.2021 - 04.2023

Founding Engineer

Connecteam
07.2016 - 04.2021

Software engineer

Unit 8200
07.2013 - 07.2016

Software Freelancer

variety of projects
05.2010 - 07.2013

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Omer Shelef