Summary
Overview
Work History
Education
Skills
Military Service
Education And Courses
Computing Skills
Birth Country
Personal Information
Community Service
References
Timeline
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Omer Shami

Omer Shami

Kiryat Ono

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

2
2
years of professional experience
2
2
Languages

Work History

IT Technician

NESS Technologies
1 2023 - Current

Technical Support Center HELP DESK

Malam Systems
01.2022 - 12.2022

Education

High School Diploma -

Hamoshava High School
Israel
04.2001 -

Skills

  • Desktop Technical Support

  • Hardware Installation

  • Application installations

  • Technical Support

  • Software configuration

Military Service

2019, 2021, Navy Shipyard, Computer Systems Technician, Providing technical and professional support 24/7 to all Navy users, Handling end-user issues using remote servers (SCCM, MSTSC), Addressing printer and peripheral equipment issues, Full control of Active Directory and EXCHANGE server, Using the XRM system for issue tracking, Supporting and controlling OFFICE applications, Using the Portnox monitoring system for network management, General knowledge of the SAP system, Using the CMD interface, Ensuring IT equipment is operational during important meetings, Working with DXC, a civilian company specializing in applications and infrastructure, High military clearance, Leadership, Representation, Teamwork, Working under pressure, High service awareness, Excellent interpersonal skills, Patience, Ability to handle complex challenges

Education And Courses

  • 2023, Present, Bachelor's degree, Business Administration, College of Management
  • 2019, Certification, Computer Systems Technician, DXC Technology
  • 2015, 2019, High School Matriculation, Business Administration, Hamoshava High School

Computing Skills

  • Full proficiency in Office applications
  • Computer Systems: CRM, Windows, SCCM, AD, Exchange, MSTSC, SAP, DameWare
  • Working with servers, collaborating with the system team
  • Complete course in SQL
  • Customer support and service
  • Setting up end stations
  • Support for all types of equipment including desktops, laptops, printers, etc.

Birth Country

Israel

Personal Information

  • ID Number: 324246586
  • Date of Birth: 10/09/01
  • Marital Status: Single

Community Service

2017, 2019, Volunteering, Community Policing, Zichron Yaakov area

References

Available upon request

Timeline

Technical Support Center HELP DESK

Malam Systems
01.2022 - 12.2022

High School Diploma -

Hamoshava High School
04.2001 -

IT Technician

NESS Technologies
1 2023 - Current

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Omer Shami