Omer Khan
Lombard
Summary
Cloud-focused IT professional with experience supporting business and technical operations in fast-paced environments, including Apple Retail and enterprise IT support. Strong foundation in AWS, identity and access management, and network troubleshooting, with hands-on experience translating business requirements into secure, scalable technical solutions. Known for cross-functional collaboration, clear technical communication, and a disciplined approach to reliability, security, and operational efficiency. Actively building toward cloud architecture roles through real-world systems exposure and cloud-based problem solving.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Sales Specialist
Apple
Schaumburg
08.2025 - Current
- Supported small businesses and individual customers by identifying technical and operational needs during consultations.
- Used Salesforce (CRM) and internal Apple systems to document customer requirements, track interactions, and support follow-up workflows.
- Assisted with device, software, and service recommendations aligned to customer use cases, and security considerations.
- Collaborated with business specialists to ensure the accurate handoff of customer use cases and technical requirements.
- Communicated technical product capabilities clearly to non-technical and business customers.
Cloud Support Engineer
Skyline Physicians
Lombard
05.2024 - 12.2024
- Supported cloud-based applications are used for clinical and administrative workflows in a healthcare environment.
- Assisted with AWS IAM user access and permission management to support secure system usage.
- Helped monitor application availability and basic performance using Amazon CloudWatch.
- Supported EC2 and S3 resources through access checks, status verification, and usage reviews.
- Troubleshot login, connectivity, and application access issues for clinical staff, and escalated when necessary.
- Documented incidents and resolutions while maintaining awareness of healthcare data privacy and security practices.
IT Technician
Americloud Solutions
Schaumburg
08.2022 - 03.2023
- Provided on-site and remote technical support for Chicago Public Schools (CPS) staff and classrooms.
- Supported user accounts and device access using Active Directory and Microsoft 365 Admin Center.
- Managed and troubleshot school-issued devices using Microsoft Intune and Jamf.
- Assisted with Chromebook access and administration using the Google Admin Console.
- Troubleshot hardware, software, and network connectivity issues across Windows, macOS, and ChromeOS devices.
Education
Bachelor of Science - Math And Computer Science
University of Illinois At Chicago
Chicago, ILSkills
- AWS
- Salesforce CRM
- Database management
- Active Directory management
- Network troubleshooting
- Python
- Java
- C
- Microsoft Suite
- Cross functional collaboration
Certification
AWS Academy Cloud Foundations
Timeline
Sales Specialist
Apple
08.2025 - Current
Cloud Support Engineer
Skyline Physicians
05.2024 - 12.2024
IT Technician
Americloud Solutions
08.2022 - 03.2023
Bachelor of Science - Math And Computer Science
University of Illinois At Chicago