Omar Escobedo
Crystal Lake
Summary
Dynamic server with exceptional customer service skills honed at Moretti’s Ristorante & Pizzeria. Proven ability to enhance guest engagement and streamline operations in high-volume settings. Adept at suggestive selling, contributing to increased sales, while maintaining cleanliness and fostering a collaborative team environment. Cool under pressure, ensuring memorable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Moretti’s Ristorante & Pizzeria
Lake in The Hills, IL
11.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-tasking during peak hours to ensure timely order delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in resolving customer complaints with professionalism and empathy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Host
Triple Berry Cafe
Crystal Lake, IL
04.2022 - 12.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted with menu explanations, enhancing customer dining experiences through product knowledge.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
Host
Buffalo Wings & Rings
Crystal Lake, IL
06.2019 - 04.2022
- Managed guest seating efficiently during peak hours to enhance customer experience.
- Trained and mentored new hosts to ensure high service standards.
- Coordinated with kitchen staff to streamline order delivery process.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Server
Buffalo Wings & Rings
Crystal Lake, IL
06.2019 - 04.2022
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Processed transactions efficiently, handling cash and electronic payments with precision.
- Upsold menu items, contributing to increased sales through effective communication skills.
- Collaborated with team members to streamline service processes during peak hours.
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, ILSkills
- Exceptional customer service
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Table bussing
- Suggestive selling
- Food sales and promotions
- Guest seating
- Foreign language proficiency
- Banquet coordination
- Buffet setup and takedown
- Server training
- High energy and stamina
- Cool under pressure
Certification
Food Handlers & Basset
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Moretti’s Ristorante & Pizzeria
11.2022 - Current
Host
Triple Berry Cafe
04.2022 - 12.2022
Host
Buffalo Wings & Rings
06.2019 - 04.2022
Server
Buffalo Wings & Rings
06.2019 - 04.2022
High School Diploma -
Crystal Lake South High School