Omar Calderon
Lombard
Summary
Resourceful and detail-oriented professional with experience in transportation operations, logistics coordination, and fast-paced problem solving. Proven ability to manage schedules, optimize workflows, maintain compliance standards, and communicate effectively in high-pressure environments. Transitioning into IT and cybersecurity with foundational knowledge in networking, TCP/IP, IP addressing, routers, switches, and network troubleshooting, along with beginner Linux experience. Currently expanding technical skills through coursework in ethical hacking, server administration, Linux, and routing & switching beginning Fall 2026. Highly motivated to grow in IT support, networking, and cybersecurity roles while maintaining strong personal responsibility and work-life balance as a dedicated father.
Overview
13
13
years of professional experience
Work History
Transportation Administrator
UPS Mail Innovations
Bensenville
09.2020 - Current
- Managed transportation logistics to ensure timely delivery of packages and optimized routing efficiency.
- Coordinated with cross-functional teams to streamline operational processes and enhance service quality.
- Analyzed transportation data to identify trends, improve scheduling, and reduce costs effectively.
- Implemented software tools for tracking shipments, enhancing visibility and accountability across supply chain operations.
- Improved customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Organized and updated transportation records, ensuring accurate documentation for compliance purposes.
- Collaborated with other departments to optimize logistics processes, leading to reduced transit times and increased operational efficiency.
- Optimized routing plans for efficient resource utilization while maintaining excellent customer service standards.
Server
Uncle Julio's
Oakbrook Terrace, IL
08.2016 - 02.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained and mentored new staff on restaurant policies and service standards.
- Collaborated with kitchen team to ensure accurate order preparation and presentation.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented suggestions for menu improvements based on customer feedback.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cook
Buffalo Wild Wings
Lombard, IL
04.2013 - 07.2016
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on cooking techniques and kitchen safety protocols, enhancing team performance.
- Implemented inventory controls to minimize waste and optimize ingredient usage effectively.
- Monitored food quality during preparation and service to uphold brand standards consistently.
- Led kitchen operations during peak hours, ensuring timely service without compromising quality.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Computer Information Systems
College of DuPage
Glen Ellyn, IL05-2028
Skills
- Team collaboration
- Logistics management
- Customer relationship management
- Communication skills
- Time management
- Problem solving
- Dispatch coordination
- Documentation management
- Route optimization
- Transportation safety
- Warehouse operations
- Bilingual communication (Spanish)
- Cybersecurity fundamentals
- Network troubleshooting
- Data analysis
- Privacy protection
- Network security
- Application security
- Compliance management
- Information assurance
- Organization skills
- Calm under pressure
- Computer proficiency
- Microsoft Office (intermediate)
- Linux (beginner)
- Wireshark (beginner)
- Windows (advanced)
- Apple (intermediate)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I enjoy gaming, spending time with my son, watching sports, and working out My interests mix entertainment, family life, and staying active and healthy
Timeline
Transportation Administrator
UPS Mail Innovations
09.2020 - Current
Server
Uncle Julio's
08.2016 - 02.2020
Cook
Buffalo Wild Wings
04.2013 - 07.2016
No Degree - Computer Information Systems
College of DuPage