OMAR BUCIO

1730 N. Newcastle Ave. Chicago

Summary

Firefighter/EMT and former Retail Store Manager with over 10 years of experience in safety-focused, customer-facing, and leadership roles. Proven ability to perform under pressure, lead teams, improve operations, and deliver exceptional customer service. Recognized for strong work ethic, reliability, and commitment to safety. Bilingual in English and Spanish.

Overview

years of professional experience

Certification

Work History

Firefighter / EMT

Chicago Fire Department

01.2020 - Current

Respond to fire suppression, rescue, and emergency medical incidents in a high-demand urban environment.
Provide emergency medical care, CPR, and life-saving interventions to patients.
Maintain operational readiness through equipment inspections, training, and safety compliance.
Collaborate with crews during emergency operations while adhering to strict safety protocols.
Demonstrate leadership, teamwork, and decision-making under pressure.

Retail Store Manager

Wireless Vision (T-Mobile)

01.2016 - 01.2020

Selected to lead and turn around three underperforming stores, improving sales performance, team engagement, and operational execution.
Earned recognition as a Top Performer four consecutive years by consistently exceeding sales and customer service goals.
Recruited, trained, coached, and developed high-performing sales teams.
Managed daily operations including staffing, inventory control, scheduling, and financial accountability.
Maintained high customer satisfaction scores while achieving company performance targets.

Customer Service Desk Supervisor

Kmart

01.2013 - 01.2015

Supervised front-end operations, ensuring efficient customer service delivery.
Managed cash handling procedures, facilitating accurate and secure customer transactions.
Resolved customer concerns, upholding high service standards and enhancing customer satisfaction.

Education

Wright College

Chicago, IL

Triton College

River Grove, IL

Skills

Emergency Response
Fire suppression
Safety & Risk Management
Equipment Inspection
Operations Management
Team Leadership

Problem Solving
Conflict Resolution
Time Management
Public Relations