Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omar Alcocer

Sales Representative
Glenview,IL

Summary

Dynamic professional with a proven track record in customer service and sales development, notably at Sky Auto Protection. Excelled in enhancing customer satisfaction and efficiently resolving inquiries, boosting revenue collection rates. Fluent in Spanish, adept at time management, and skilled in streamlining processes for optimal efficiency. Achieved significant improvements in patient satisfaction and operational readiness.

Knowledgeable Reimbursement Specialist with solid history in managing complex reimbursement processes and resolving billing issues. Efficiently handled claims and appeals, ensuring compliance with regulatory requirements and minimizing denials. Demonstrated analytical skills and attention to detail in optimizing reimbursement strategies.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Representative

Sky Auto Protection
Schaumburg, Illinois
01.2021 - 11.2024
  • Emphasized product specifications to meet customer needs.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contacted potential customers to capitalize on sales opportunities.
  • Managed 150 outbound calls and 15 calls inbound, daily.

Reimbursement Specialist

Option Care Health
Vernon Hills, Illinois
07.2017 - 12.2020
  • Resolved inquiries effectively by delivering exemplary customer service to both patients and insurers.
  • Maintained accurate records of customer payments and customer refunds on overpayments
  • Completed 30 Customer refunds daily and mail 200 refunds checks weekly
  • Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.

Motor Transport Operator

United States Marine Corps
Camp Pendelton, CA
06.2013 - 06.2017
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Operated with safety and skill to avoid accidents and delays
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Streamlined vehicle inspection process, resulting in quicker turnaround times for mission readiness.
  • Oversaw handling of 100 Safety Inspections daily on military grade vehicles while deployed to ranges conducting training

Education

High School Diploma -

Glenbrook South Highschool
Glenview
08.2009 - 06.2013

Skills

Customer service

Timeline

Sales Representative

Sky Auto Protection
01.2021 - 11.2024

Reimbursement Specialist

Option Care Health
07.2017 - 12.2020

Motor Transport Operator

United States Marine Corps
06.2013 - 06.2017

High School Diploma -

Glenbrook South Highschool
08.2009 - 06.2013
Omar AlcocerSales Representative